AutoNation Chevrolet Mesa

Recalls My hrand new 2017 Chevy Silverado 2500 had 2 recalls on it. One for the engine control module and one for the seat belts. I called and made an appoi My hrand new 2017 Chevy Silverado 2500 had 2 recalls on it. One for the engine control module and one for the seat belts. I called and made an appointment for January 20th. They knew what recalls needed to be done. Dropped the truck off and got a call 2 hours later that they where able to reprogram the engine control module but didn't have the parts for the seatbelts. Told me they would order them and call me in 3 to 5 days to schedule another apt to fix them. 2 weeks later and still no phone call. More

A first try that was OK. This was just one of the two freebie oil changes that come with my car purchase. I have no idea what Bryan actually did as regards service, whether h This was just one of the two freebie oil changes that come with my car purchase. I have no idea what Bryan actually did as regards service, whether he just handed it off to someone else to do the actual work. I did feel that an hour and a half for an oil change with an appointment was a bit much, especially since the tire rotation was skipped because it "wasn't needed." Then I got an email about an alignment needed, although nobody said anything to me about an alignment when I was there for the appointment. I would prefer to hear from the same representative consistently instead of different people with each email and phone call. More

Shoddy work, shoddy detailing constantly forgetting Really bad dealer experience every time I have went in I have to go back. I paid 150 for a detail and they didnt even do the windows. Really bad dealer experience every time I have went in I have to go back. I paid 150 for a detail and they didnt even do the windows. More

Radiator fix Chevy volt Good job all of u. Exactly as expected. Everyone on point. Customer service guy was superb. Tried to find his boss to give him props. Good job all of u. Exactly as expected. Everyone on point. Customer service guy was superb. Tried to find his boss to give him props. More

Terrible customer service They don't even try to sell, because if they did they would have worked harder to help us go home in a new truck with a payment to fit our budget. Th They don't even try to sell, because if they did they would have worked harder to help us go home in a new truck with a payment to fit our budget. The sales man was incompetent, didn't know his business. I guess they didn't want my business, so they can keep their trucks and put them where the sun don't shine. Horrible customer service. More

Unhappy Customer Went to auto nation to look at a Chevy Malibu. I had all my info with me. I told the guy up front that I was already approved thru Capitol 1 w/no dow Went to auto nation to look at a Chevy Malibu. I had all my info with me. I told the guy up front that I was already approved thru Capitol 1 w/no down payment. I also explained to them that I needed for my payments to be no more than 310 a month. So then they go run my credit and stuff, then the guy came back and said that if he can get a better interest rate than capitol one @14% will I take that offer. I said yes. So then he goes and come back and said that can I put any money down, I said I might can come up with 500.00. So then hours later a guy Name Ale no came over said he was the finance manager and we go to his office. He starts doing all this paper work, and talking about his family distracting me, I Then ask him what was the down payment, he says 311. He then said that if I can come up w/24 more dollars to get this fabulous warranty and he it covers this and that and stuff for 5 yrs. I said to go ahead and add it. so then the payments were 335. ok cool. remind you this was all done on Saturday. So on Monday I called him to see if i can change the warranty from 5 years to three years, No answer, left message, call Tuesday, same thing, left another message, Then called Wednesday the 15th he finally answered I explained to him that I wanted to change the warranty, he said that was fine, he just have to call the bank and get the contract back he would call me once he got them. I week 1/2 went by, heard nothing. So I called on the 29th and he answered. He ask mo to come in Friday 12/1-17. So I get there around 1:30 it was literally a nightmare. They gave me the run around for like 3 hrs. Saying they cant find no one to finance me and all this crap. then they said can they found someone to finance me if I can come up w/another 500 dollars my payment would be 254. I said yes I can, remind you I had to call and ask someone to loan it to me. So then they said it will be with no warranty or nothing. So then I asked how much would the payment be if I get the warranty for three years, then he said the payments would be 85 dollars more a month, remind you the 1st time they said it 24 dollars a month for five years, now I went up to 80 dollars. come Tuesday I et a call from Capitol one saying they are financing my car. I said not one time did they said it was capitol I They LIED, they just wanted my $1000. DOWN PAYMENT. The whole time they said the bank. Capitol One don't ask for down payment. So where is my money. I call Leno finance manager he said it went to them. THEY LIED THEY LIED THEY LIED. I WILL NEVER EVER REFER NO ONE TO AUTONATION. HOW DO YOU GUYS TAKE ADVANTAGE OF A SINGLE MOTHE W/FOUR KIDS. SCAMMER, SCAMMER, SCAMMER. I WLL WRITE A REVIEW EVERYDAY FOR 1 MONTH SO EVERYONE WILL KNOW ABOUT THEM. I WILL MAKEITKNOW TO ALL THE SOCIAL MEDIA. GIVE ME BACK MY $1000 DOLLARS DOWNPAYMENT......... More

Great Experience! We took our Suburban to their Service Department because we had an issue with our brakes. We worked with Jennifer and Wayne, and they were both very a We took our Suburban to their Service Department because we had an issue with our brakes. We worked with Jennifer and Wayne, and they were both very attentive, caring, and thorough, and made sure that the issue was resolved before returning. I would definitely recommend them to others and will go back to them when I need another car! Great experience. More

Fixed my car and a week later it was worse I have never had a problem with Auto Nation until now. I took my chevy in to have the oil changed, and because it was overheating. While it was in the I have never had a problem with Auto Nation until now. I took my chevy in to have the oil changed, and because it was overheating. While it was in the shop it was explained to me that I had a 'massive oil leak' and that my breaks also needed to be replaced. I gave the go ahead to have all the repairs done via voice msg because Bryan did not answer. Later that day, I was told my car was finished and ready to be picked up. I picked up my vehicle and paid the amount due. A few days after I had it back, i noticed the oil spots in my driveway. One week after having it back, It overheated again. I took it the very next day back to Bryan. Now I'm being charged OVER 3 THOUSAND DOLLARS if I want my car fixed. AGAIN. If my car was fixed it should not have overheated again. Unfortunately I do not have that kind of money to do the repairs at this time so I agreed to return the loaner car and pick up my car. I was told I would only have to take care of the diagnostic fee when I pick my car up. Seriously??? I have nothing but nice things to say about Bryan. He has been very kind and generously offered me a loaner car while I figure out what my next step would be. But someone at this business needs to get things together. I don't get how you can charge a for repairs that obviously did not get fixed and then charge even more a week later for the same repairs. Once I am able to get the repairs done, I will be seeking legal advise to get reimbursement from your company. More

Problems but got resolved I did initially have some problems with my car that were not resolved as they said. However, after taking it back and working with Kevin my car was fi I did initially have some problems with my car that were not resolved as they said. However, after taking it back and working with Kevin my car was fixed and I am happy. It is all still under warranty so the price of repairs wasn't a factor. More

Best experience Was very helpfull explained everything clearly was very well understood service was excellent was instantly taken care of by best delarship i been too Was very helpfull explained everything clearly was very well understood service was excellent was instantly taken care of by best delarship i been too. Will most definitley recommend. More