AutoNation Chevrolet Laurel - Service Center

My moto is to praise in public and criticize in private. This one I can't keep to myself. Lack of communication all the way around, don't deliver in a timely manner, too many apologies, but do take respon This one I can't keep to myself. Lack of communication all the way around, don't deliver in a timely manner, too many apologies, but do take responsibility which is important when a customer is inconvenienced for more than 22 days and some of that without transportation. I was informed that the car was ready for pick up (excited!!!!). Then while the vehicle was in their possession I get the car back and there was body damage which again yet another horrible experience!!! I can go on but I will park it here in hopes that a valuable lesson was learned by each party. In the spirit of keeping it real we al have to do better. More

The service was scheduled reasonably quickly. Better yet, as busy as the dealership is, it was completed in one day. Christina was professional and friendly her communication was right on. Better yet, as busy as the dealership is, it was completed in one day. Christina was professional and friendly her communication was right on. More

Service to vehicle was performed in a timely manner as was informed by Service Rep. Oscar Diaz. Thanks for keeping me informed for service to my vehicle. was informed by Service Rep. Oscar Diaz. Thanks for keeping me informed for service to my vehicle. More

The service department is hands down the best . Always have a great experience, Kristina was great through my entire process. Always have a great experience, Kristina was great through my entire process. More

Oscar was communicative, clear and helpful. I could tell by how my vehicle performed afterwards that maintenance was much needed. I could tell by how my vehicle performed afterwards that maintenance was much needed. More

Take forever…. and the service agent either has a hearing problem or an attitude problem. and the service agent either has a hearing problem or an attitude problem. More

Some one left my oil cap off when I went for and oil change at Auto Nations change at Auto Nations More

Charles Estelle and his team member, Oscar Diaz did an Awesome job. Great communication and expedient work. I appreciate all of their help! Awesome job. Great communication and expedient work. I appreciate all of their help! More

This was the first time I took my car to AutoNation Chevrolet Laurel. My service advisor, Kristina Davis, was excellent. She kept me updated on my vehicle status, by text and when necessary we spoke on Chevrolet Laurel. My service advisor, Kristina Davis, was excellent. She kept me updated on my vehicle status, by text and when necessary we spoke on the telephone. The work on my car took time to complete, but I am satisfied with the outcome. I'll return for additional service at this location. More

This was the first time I took my car to AutoNation Chevrolet Laurel. My service advisor, Scott, was excellent. He kept me updated on my vehicle status, by text and when necessary we spoke on the tele Chevrolet Laurel. My service advisor, Scott, was excellent. He kept me updated on my vehicle status, by text and when necessary we spoke on the telephone. The work on my car took time to complete, but I am satisfied with the outcome. I'll return for additional service at this location. More