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AutoNation Chevrolet Laurel - Service Center

Laurel, MD

4.4
222 Reviews

222 Reviews of AutoNation Chevrolet Laurel - Service Center

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April 16, 2023

$253 charged for an oil change and wiper replacement that took almost 3 hours. They used the most expensive wipers, $50 a piece, and charged me $53 for the installation. I have a Chevy Cruze, not a bmw. More

by Christopher13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn’t catch any names
Apr 26, 2023 -

AutoNation Chevrolet Laurel responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (240) 339-3932 to discuss what we can do to help.

March 14, 2023

I took my car in for regular service. It seemed like a good time to change the battery in the key fob as well. When I got home and checked my receipt, I discovered that I had been charged More

by wayne_davis
Recommend Dealer
No
Employees Worked With
Multiple
Mar 17, 2023 -

AutoNation Chevrolet Laurel responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (240) 339-3932 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

March 04, 2023

I’m was great meeting everyone. Everyone was very professional and friendly. I highly appreciate their attention, explanation on the process of my appointment. Thank you all, GOD Bl More

by Mairamartinezjw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
2 gentleman employees sorry I forgot their name -
Mar 08, 2023 -

AutoNation Chevrolet Laurel responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

March 03, 2023

The staff was courteous and professional. Made me feel comfortable as this was my first appointment. More

by blrotan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember the names.
Mar 07, 2023 -

AutoNation Chevrolet Laurel responded

We are pleased to hear you had such a positive experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!

March 02, 2023

Oscar in service is the best. He is always courteous and keeps you informed what's happening. More

by dgibson49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Mar 06, 2023 -

AutoNation Chevrolet Laurel responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chevrolet Laurel! Drive safe, and we'll see you on the road.

February 26, 2023

Great service. Got me in quickly and Gary was extremely helpful. Truck was serviced as expected. More

by JOEWAYNE66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary and Kevin
Mar 02, 2023 -

AutoNation Chevrolet Laurel responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

February 22, 2023

The scheduling and the service received were great. Oscar was my advisor and he treats his customers well. He keeps you informed and makes sure everything is done timely. More

by msbsimms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Feb 26, 2023 -

AutoNation Chevrolet Laurel responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

February 08, 2023

Your staff checked my car and ensured I received good service without sacrificing your integrity. More

by Susie C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TOBIAS, SCOTT
Feb 10, 2023 -

AutoNation Chevrolet Laurel responded

We are pleased to hear you had such a positive experience with us, Susie! If you need more help, our team is available to talk -- safe travels!

February 04, 2023

Every one was very nice and professional with handling my concerns about my vehicle. Great Job More

by Macmacsheat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Feb 08, 2023 -

AutoNation Chevrolet Laurel responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chevrolet Laurel! Don't hesitate to call us if you ever need anything. Be safe on the road!

Feb 10, 2023 -

Macmacsheat responded

You guys have a great team to get the Job done.

Feb 10, 2023 -

Macmacsheat responded

You have a good team of guys and very professional especially Ken and the Mechanic. Again Thanks

Feb 10, 2023 -

Macmacsheat responded

Good Job. Thanks

February 04, 2023

the timing was perfect , good service , call me when it was ready . open early for me to talk to the advisor . More

by yves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
scott
Feb 08, 2023 -

AutoNation Chevrolet Laurel responded

Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

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