AutoNation Chevrolet Laurel - Service Center

Deplorable service experience I dropped my 2008 GMC Acadia off with this dealer on Jun 20, 2014. The Check Engine light and the Service StabiliTrak system lights were illuminated I dropped my 2008 GMC Acadia off with this dealer on Jun 20, 2014. The Check Engine light and the Service StabiliTrak system lights were illuminated on my panel. I had brought my car in for the same issue on Apr 7. AutoNation had my car for 31 days. Yes, 31 days. Once they had it for 20 days, they said it should be ready on Monday, 5 days from then. They were replacing the cylinder heads. Then Monday, the day it was supposed to be ready, they found that they needed to replace the Power Steering Cooler line. So it would be ready the next day. The next day, they realized they needed to replace the fuel injectors. That took another week. I don't doubt this work was needed, but I seriously doubt that these repairs that were all done within 2 weeks necessitated my car being in their shop for 31 days. While my car was in the shop, I had a rental car. Finally, after 4 weeks of rental car fees, the dealer offered me a loaner car. However, the only loaner car they had was a Sierra pick-up truck, which is humongous. I informed Jordana, who is in charge of the loaner car program, that I was uncomfortable driving that big of a car. She laughed and said not to worry. If she could do it, I could, as well. So I drove off terribly uncomfortable with the monstrosity vehicle, that also happened to be a gas guzzler. They did pay for a whopping 5 days of my 27 day rental car bill to Enterprise. When I finally got my car back, the mechanics had left the battery exposed in the back seat. My 6 year old daughter tripped, getting her foot caught in the hole where the battery sits, and cut her lip. The car wasn't clean, after the service manager had left me a message that my car was ready and just in the car wash getting cleaned up for me. I had a full tank of gas when I dropped it off. When I got it back it had less than 1/4 of a tank. The service manager, Phil, was indignant and offered me $20 and said "I'm NOT filling your tank up." I did get him up to $30. However, clearly that was nowhere near where I left it. Phil then explained they had to drive my car quite a bit to determine the problem. However, the invoice shows they drove 32 miles. That's less than 2 gallons. Furthermore, I get almost 300 miles per tank. When I explained that, his story suddenly changed to the notion that my gasoline had a high alcohol level as if I'd been using E-85, implying they had to dump it. I don't even know where to buy E-85. I exclusively use Shell 87 and once a month, the 93. When I said that, Phil then informed me that I probably got a "bad" batch of gas from Shell. I don't really believe that, but I can't say for sure. I can objectively say that I have received "bad" service from this dealer, though. Additionally, although they removed my wheels to service the car, they neglected to balance them when putting them back on. So now when I drive more than 60 mph, my car shakes. They offered to fix it next week, on the house. As if they are doing me a favor by rectifying something they neglected to do in the first place. To make matters worse, after the horrendous treatment and lack of service, Jordana requested that I vacuum their loaner. Otherwise she was going to charge me for their time....vacuuming their car. No further comment on that. And.......after 31 days in the shop.....my Check Engine and Service StabiliTrak lights came back on within 24 hours of picking it up. To make it worse, there are two other issues on my invoice that I clearly communicated were issues. Those were never addressed and still remain as issues. I also communicated those on Apr 7. They didn't address them then either. I have never in my life received such deplorable service. Ever. Anywhere. **Update: After I submitted this, I thought I should probably call the General Manager directly and let him know of my problems. I did. He at least appeared to be very concerned and apologetic. I'm taking my car back tomorrow morning. Perhaps it will finally get fixed now. They are also giving me a loaner. More

I am very pleased with the service of my Chevy Volt. I had to take it in to have the metal plates installed around the battery pack. They also did a software update and replaced the charging cord. They pr had to take it in to have the metal plates installed around the battery pack. They also did a software update and replaced the charging cord. They provided a free car rental. In addition, I had to have my tires rotated as it is at 15,000 miles. I also had them check one of my tires since it kept running low. It turned out to have a screw on the inside wall of the tire. It could not be repaired. It cost $210 to be replaced. Ouch. They completed the service within 2 days. They even cleaned my car inside and out, charged my batteries, and filled my tank! Wow! I am very pleased with my Volt and the service I received from Fox of Laurel. I have had no problems with it. My only cost in maintaining my Volt was the tire replacement. Thank you so much. More