AutoNation Chevrolet Laurel - Service Center

Great response to my car situation. My car was given great care in a timely manner. Such a great experience. great care in a timely manner. Such a great experience. More

Great service as always from AutoNation Chevrolet in Laurel, MD. Top notch customer service and representative in Tony Persaud. Laurel, MD. Top notch customer service and representative in Tony Persaud. More

I always get great customer service. Big shout out to Oscar!!! He always help me get the job done. Oscar!!! He always help me get the job done. More

Excellent service and excellent customer service, Oscar Diaz rocks! Trust AutoNation Chevrolet Laurel to get your car servicedquickly and efficiently Diaz rocks! Trust AutoNation Chevrolet Laurel to get your car servicedquickly and efficiently More

The staff was friendly and helpful. Waiting area was clean. The adviser took the time to answer my questions. clean. The adviser took the time to answer my questions. More

One of the best dealers I have dealt with since 2016. The service department has been good to my family all the time, every time. service department has been good to my family all the time, every time. More

Update !!! I dropped my car off for service May 14 ( I just bought this car a month ago) and told me they were going to send it somewhere else to fix mind you they never gave me a rental and couldn’t even just bought this car a month ago) and told me they were going to send it somewhere else to fix mind you they never gave me a rental and couldn’t even give me a date when it would be done . Through all this time since I dropped it off I been trying to get a hold of them and nobody has called me back and when they answer the lady said they are busy always. So yesterday was june1 she said the same thing except now she tells me that they won’t be taking any calls !!! I’m like are you serious!!! What the xxxx!!! So guess what now had to explain to my boss that I had to go look for my car and that I will be late to work!! So I go there and the service department guys were rude to me and told me they don’t know anything about nothing and that they don’t know what to tell me so I go walk around the building and guess what I see my car parked around the building and I come back and ask them and then they say oh I had no idea it was there !! So they were lying to me all this time telling me that my car was at another shop and that they didn’t know why they were taking long ! The whole time it’s been parked in their building !!! So now I’m waiting at the dealership for a manager !!! Mind you I been waiting for this manager since 8 and it 11am on a Wednesday !! This has to be the most terrible place ever how could they treat customers like this ... and it looks like I’ll be wasting my time here and miss work for this xx !! More

Just to thanks Jesse Carreno for helping me retrieve my car on 5.24.2021, when I accidently arrived after closing time. It saved me a nasty cycle ride home in the rain! car on 5.24.2021, when I accidently arrived after closing time. It saved me a nasty cycle ride home in the rain! More

I've been bringing my car to Autonation for several years. But recently the heat in my car stopped working. I brought it in early Oct. to get it fixed. After 3 visits they said that it might be my ther years. But recently the heat in my car stopped working. I brought it in early Oct. to get it fixed. After 3 visits they said that it might be my thermostat. They swapped it out but I ended up coming back within a couple days because my heat still wasn't working. Fast forward to right before Thanksgiving I brought my car in at 7:30 am again with the same problem. I did not get a call all day so I called. I was told that there was a hose left unconnected (only people who touch my car is Autonation so it was obviously left unconnected by their mechanics) and there was another issue (which was probably caused by the unconnected hose) and they needed to call my warranty company to see if they'd cover the parts and labor. It was agreed upon that the service rep would call the warranty company the next morning and let me know. I ended up not hearing anything until I called close to closing time and I was told my case was given to the manager who proceeded to tell me the same info that was told to me the previous day. I tried to be understanding because it was right before a holiday and I requested that I get a loaner car because my car is pretty much out of commission. The manager called back the next day and told me he had one and it would be dropped off to me. Well, I was obviously forgotten about and had I not called I wouldn't have gotten a rental. The holiday passes without any call (almost three weeks) so I finally stopped by the dealership. I am then told that my case was passed off to another service rep and he shows me that he's been communicating with the warranty company. I express my displeasure about no body even bothering to contact me but I however thank him for contacting the warranty company. It's been a week since then. I've called three times left messages with the receptionist April and Justin and I have yet to get a call back about the status of my car. At this point I have been without my car for a month and I just want my car back and fixed. This is ridiculous. More