AutoNation Chevrolet Laurel - Service Center

Good service, can fix problems other outfits can't. Can get loaner car upon request. Can get loaner car upon request. More

We always have amazing experience in Auto Nation Laurel. Oscar is a big part of it, with his above and beyond service to us makes us come back and look for him. Sometimes he gets overwhelm with too much sc Oscar is a big part of it, with his above and beyond service to us makes us come back and look for him. Sometimes he gets overwhelm with too much schedules too handle in a day. I would suggest that the call center should slow down and coordinate with Oscar in terms of scheduling. They should go by the actual reality of ratio to proportion. Oscar will be in his best if you guys won't overlaod him. Don't take this personally but just leave him alone . More

The overall experience was average. The online system did not book my appointment with the dealership. Recommend you resolve the online booking process. The service associate was new an The online system did not book my appointment with the dealership. Recommend you resolve the online booking process. The service associate was new and in-training. The vehicle service was sufficient (oil change, tire rotation) and air filter replacements. There don't seem to be any issues with the actual service performed. More

The staff was welcoming and provided a friendly environment for customers while my cars was being worked on. environment for customers while my cars was being worked on. More

They were quick and got to the problem that I had they also got the part I needed to fix my vehicle quick. also got the part I needed to fix my vehicle quick. More

Oscar Diaz and team gave me great customer service. Shout to Benny who met my transportation needs. Shout to Benny who met my transportation needs. More

I was fortunate to have a great advisor to work with, although I did have to ask for a discount after waiting hours just for their system to come back up. Once the system was finally up and running, the although I did have to ask for a discount after waiting hours just for their system to come back up. Once the system was finally up and running, the advisor did keep me up-to-date. What I did not like was once the system came back up and they were able to start checking in vehicles, one of the techs(?) went around my vehicle and put another vehicle ahead of mine, although I had ben there first (since 7:30 that morning). More

They are always so friendly and courteous. They get the job done right. And I never had a issue ,but this last visit was disappointing. They get the job done right. And I never had a issue ,but this last visit was disappointing. More

The service department was very nice, and were expedient and thorough on my vehicles service and thorough on my vehicles service More

Love the leadership of oscar Diaz advisor what I dont I gree is take to much time to do. Any type of job. gree is take to much time to do. Any type of job. More