AutoNation Chevrolet Laurel - Service Center

I leased two new cars from this dealership and have been a customer since 2018, the sales department was always great to deal with but the service department has been getting worse and worse over the years a customer since 2018, the sales department was always great to deal with but the service department has been getting worse and worse over the years Someone need to hold this service advisors accountable, especially Tony and Oscar, after all they are in the customer service business and need to know how to properly treat their customers My recent oil change experience was just horrible to say the least, this is the 2nd time I had issues with service and Oscar but this was just so unprofessional. I felt like I was attacked just for expressing my concern for my final bill which they tried to increase by 25% on an oil change. You should know how much an oil change will cost and be upfront with customers. Tony & Oscar should not have a job as a service advisors they were rude, confrontational and had zero will to assist. Tony even sweared at me and said he would punch me in the face just for asking to speak to a manager and waiting at the service desk. When I told Tony I will need to report this to someone he just said go ahead like he didn't care at all. The Manger eventually did take care of me which I greatly appreciate but the whole experience was horrible and exhausting I don't think I will ever go back there and probably will get my new lease somewhere else More

Absolute worst dealership ever. Had to repeatedly call the GM because no one is service answers or communicates and even he thinks that’s ok. Truck was there for 19 days due to a is Had to repeatedly call the GM because no one is service answers or communicates and even he thinks that’s ok. Truck was there for 19 days due to a issue from day one when truck was bought from them then try to charge me for it. If service advisor Tony still has a job then it’s obvious they don’t care about the consumers. More

Mr. Oscar, Has Great Customer Service. And He’s Very Helpful And Making Sure The Work Gets Done . Helpful And Making Sure The Work Gets Done . More

Dropped off car on schedule and all work was done and completed on time. This dealership is always a pleasure to work with. completed on time. This dealership is always a pleasure to work with. More

The services wait was not long at all. The Guys there were very helpful and friendly. I was treated like they they really cared the service that I needed that day for my car. This is th The Guys there were very helpful and friendly. I was treated like they they really cared the service that I needed that day for my car. This is the BEST Chevrolet location that I have been coming too since 2016. More

Dealership is not bad, service writer sometimes seems clueless. Like most places always lie to try and sell you filters clueless. Like most places always lie to try and sell you filters More

Service Advisor Oscar Diaz was outstanding! He explained everything very well. I look forward to working with him again. He explained everything very well. I look forward to working with him again. More

Great customer service this time. Service Consultant was really concerned with my issues and when they didn't find what causing the issue with my car he told me to take picture of wha Service Consultant was really concerned with my issues and when they didn't find what causing the issue with my car he told me to take picture of what my gas monitor was doing and send to him More

Service desk department seemed unorganized and grossly understaffed. I was allowed to set up an appointment online, that could not be done once I arrived because of a lack of parts and the time before understaffed. I was allowed to set up an appointment online, that could not be done once I arrived because of a lack of parts and the time before the repair staff go home. I had no choice but to reschedule after I arrived. More

I am always pleased with the service that I receive when my vehicle is serviced at the Laurel Service Center. The Service Center Staff is friendly and helpful. I am, without exception, pleased with the ser my vehicle is serviced at the Laurel Service Center. The Service Center Staff is friendly and helpful. I am, without exception, pleased with the service that I get from Oscar Diaz who is always professional, personable, and helpful in letting me know about the details of my car repairs and its maintenance. Kudos to your Company for having such a group of persons who are dedicated to providing great customer service. More