AutoNation Chevrolet Laurel

I've been bringing my car to Autonation for several years. But recently the heat in my car stopped working. I brought it in early Oct. to get it fixed. After 3 visits they said that it might be my ther years. But recently the heat in my car stopped working. I brought it in early Oct. to get it fixed. After 3 visits they said that it might be my thermostat. They swapped it out but I ended up coming back within a couple days because my heat still wasn't working. Fast forward to right before Thanksgiving I brought my car in at 7:30 am again with the same problem. I did not get a call all day so I called. I was told that there was a hose left unconnected (only people who touch my car is Autonation so it was obviously left unconnected by their mechanics) and there was another issue (which was probably caused by the unconnected hose) and they needed to call my warranty company to see if they'd cover the parts and labor. It was agreed upon that the service rep would call the warranty company the next morning and let me know. I ended up not hearing anything until I called close to closing time and I was told my case was given to the manager who proceeded to tell me the same info that was told to me the previous day. I tried to be understanding because it was right before a holiday and I requested that I get a loaner car because my car is pretty much out of commission. The manager called back the next day and told me he had one and it would be dropped off to me. Well, I was obviously forgotten about and had I not called I wouldn't have gotten a rental. The holiday passes without any call (almost three weeks) so I finally stopped by the dealership. I am then told that my case was passed off to another service rep and he shows me that he's been communicating with the warranty company. I express my displeasure about no body even bothering to contact me but I however thank him for contacting the warranty company. It's been a week since then. I've called three times left messages with the receptionist April and Justin and I have yet to get a call back about the status of my car. At this point I have been without my car for a month and I just want my car back and fixed. This is ridiculous. More

Dropped my car off at 10:45 for a diagnostic. Nobody planned on calling me back and sure of that. So I called back myself around 3:45 and was placed on hold for 15 minutes literally. I hung up and call planned on calling me back and sure of that. So I called back myself around 3:45 and was placed on hold for 15 minutes literally. I hung up and called back and April put me on hold again but this time, 38 minutes. She asked for my name and car and put me on hold AGAIN. I hung up after another 15 minutes. I called back and she said "I am so sorry I forgot you were on hold and I will call you back with info and let the team know but I am so sorry." There is no excuse and I'll never refer or come back to automation especially as a enterprise manager, I will make sure we do not work with a store that provides such poor service. Oh, and the funniest thing is nothing was wrong with my car according to them. Took me finding out at 5pm that nothing is wrong and that I can get my car. I couldn't get there by 6 and had to call out of work for today. You guys are terrible in laurel More

Amazing Customer Service all around. Quickest and easiest purchase ever. Great prices. Mr. Harris was great to work with. I definitely would recommend if looking. purchase ever. Great prices. Mr. Harris was great to work with. I definitely would recommend if looking. More

Terrible i purchased used car and it seemed like it was never inspected. But they give you a letter of inspection.Did not like service there. i purchased used car and it seemed like it was never inspected. But they give you a letter of inspection.Did not like service there. More

If you want a hassle and questionable customer service in addition sub-par vehicle inventory; shop here! I financed over $35,000.00 and purchased a truck here in June 2020 with a dealers warranty in addition addition sub-par vehicle inventory; shop here! I financed over $35,000.00 and purchased a truck here in June 2020 with a dealers warranty in addition to purchasing an extended warranty. Within 48 hours I identified one of the key fobs does not work. A month later, after getting the runaround, I’m back at this dealership to resolve this situation only for the sales manager to recommend going on YouTube to troubleshoot and reprogram. I provided the Dodge dealership diagnostic clearly stating that it needs to be replaced. This key fob has not been the only issue in less than a months time of purchase. For this establishment to advertise for your hard earned business is pathetic and a joke! More

They didnt push me to buy answer of question made sure I understand everything on my new truck and they kept the monthly payment right I needed it understand everything on my new truck and they kept the monthly payment right I needed it More

Worst Buying Experience in 40 years They do not provide quality customer care, no do they respect or care about you the customer. What should have been simple, was drawn out, and I wish They do not provide quality customer care, no do they respect or care about you the customer. What should have been simple, was drawn out, and I wish I had just walked away and purchased elsewhere, it just wasnt worth aggravation of dealing with incompetence people. More

No pressure. No gimmicks. No Pricing tricks. I just No pressure. No gimmicks. No Pricing tricks. I just purchased a 2020 Chevy Equinox LT SUV (1.5L engine, bucket seats) with the convience package f No pressure. No gimmicks. No Pricing tricks. I just purchased a 2020 Chevy Equinox LT SUV (1.5L engine, bucket seats) with the convience package from AutoNation Chevrolet (Laurel) and wanted to share my fantastic experience. I have purchased over 25 new cars and went to AutoNation after doing an exhaustive Internet research/pricing. This is the first new vehicle I have purchased from AutoNation, but it won’t be the last. I began my shopping experience online, as I always do, by requesting internet quotes. Darryl Reid, reached out to me with the best offer. I competed four Chevy dealers against each other and decided on AutoNation due to their pricing, great selection (they seem to have the best selection and configurations in the greater Virginia and Maryland areas). They had six SUVs that I liked sitting on their lot; I asked for a quote on the AWD LT that I liked the best; continued my negotiations, and settled on a great price and even got a great loan from their business office. Darryl provided my wife & I with a thorough introduction to my new Equinox, helped set up the new Onstar account, synched the iPhone with the SUV, programmed our favorite satellite radio stations, showed us several other features, and finished up all the paperwork. AutoNation has retail dealerships all across the nation. They have been selling automobiles for a long time and have a well-earned reputation of providing a friendly, honest sales buying experience. No old school tricks. Darryl is the sharpest new car salesman I have ever met. He is very honest. He never makes a promise he can't keep. He gets you in the car, truck, or SUV that you want as pleasantly as possible. No pressure. Awesome salesman. I will buy my next vehicle from AutoNation Chevrolet. More