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AutoNation Chevrolet Laurel
Laurel, MD
382 Reviews
AutoNation Chevrolet Laurel is your local source for all things Chevrolet in the Greater Baltimore area. Located in Laurel, our dealership serves residents from Baltimore, Columbia, and even Washington, too. From the latest new Chevrolet vehicles for sale, to our extensive used inventory, AutoNation Chevrolet Laurel has it all. Visit our website to learn more, and schedule a test drive today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 382 reviews
February 05, 2022
Horrible customer service, atmosphere is not professional at all, you're not greeted or helped unless you approach the desk yourself. Dropped my car off the evening before and never received a follow up call at all, you're not greeted or helped unless you approach the desk yourself. Dropped my car off the evening before and never received a follow up call from Tony. I called several times that morning and left vm, as well. When I arrived, once Tony was off the phone I asked was he going call me and his response was "we have been busy all morning". I was given my keys by a nice gentleman and was told my car was out in the front. I went outside and wasn't able to find my car right away, I went back inside and requested to speak to supervisor because there is no way I should have to search for my car, when there were 4 other people that worked there just sitting around talking among themselves. The supervisor assured me the issue would be addressed. Horrible customer service, will not return here. More
by cletash
Employees Worked With
Tony
February 04, 2022
Tony greeted me immediately when I dropped my car off for service, and got me checked in. he confirmed the information that I had submitted online for the services I requested. When service was completed, service, and got me checked in. he confirmed the information that I had submitted online for the services I requested. When service was completed, Oscar reviewed the results with me and discuss the details. I had several questions given my vehicle history, and he provided sound advice, and took my concerns seriously. I'll be visiting this team again for my next major service. More
by yelsserg
Employees Worked With
Tony P., Oscar D.
February 03, 2022
Great customer service and have their time to communicate with me about my vehicle's repairs. They always keep me in the loop with everything. Thank you. with me about my vehicle's repairs. They always keep me in the loop with everything. Thank you. More
by shayells08
Employees Worked With
Scott Coffman
January 31, 2022
They were very straightforward with me. They kept me in the loop as they looked over my car and they were great about getting they needed on my extended warranty to make that I didn't pay more than I neede the loop as they looked over my car and they were great about getting they needed on my extended warranty to make that I didn't pay more than I needed to out of pocket. The waiting room area was clean and well spaced out which made it easy to work while I waited for my vehicle. More
by C
Employees Worked With
Oscar
