AutoNation Chevrolet Laurel

Purchased 5 cars from Fox/Autonation. Excellent customer service. Been a customer since 1993. Look forward more purchases from you all. Excellent customer service. Been a customer since 1993. Look forward more purchases from you all. More

My moto is to praise in public and criticize in private. This one I can't keep to myself. Lack of communication all the way around, don't deliver in a timely manner, too many apologies, but do take respon This one I can't keep to myself. Lack of communication all the way around, don't deliver in a timely manner, too many apologies, but do take responsibility which is important when a customer is inconvenienced for more than 22 days and some of that without transportation. I was informed that the car was ready for pick up (excited!!!!). Then while the vehicle was in their possession I get the car back and there was body damage which again yet another horrible experience!!! I can go on but I will park it here in hopes that a valuable lesson was learned by each party. In the spirit of keeping it real we al have to do better. More

The service was scheduled reasonably quickly. Better yet, as busy as the dealership is, it was completed in one day. Christina was professional and friendly her communication was right on. Better yet, as busy as the dealership is, it was completed in one day. Christina was professional and friendly her communication was right on. More

I really love their service. They kept to time and words. Only that I have not still received my balance of $500, which I know will be sulted out soon. Thanks Auto Nation. Am lov They kept to time and words. Only that I have not still received my balance of $500, which I know will be sulted out soon. Thanks Auto Nation. Am loving my car more every other day. !! More

Service to vehicle was performed in a timely manner as was informed by Service Rep. Oscar Diaz. Thanks for keeping me informed for service to my vehicle. was informed by Service Rep. Oscar Diaz. Thanks for keeping me informed for service to my vehicle. More

The service department is hands down the best . Always have a great experience, Kristina was great through my entire process. Always have a great experience, Kristina was great through my entire process. More

Oscar was communicative, clear and helpful. I could tell by how my vehicle performed afterwards that maintenance was much needed. I could tell by how my vehicle performed afterwards that maintenance was much needed. More

Take forever…. and the service agent either has a hearing problem or an attitude problem. and the service agent either has a hearing problem or an attitude problem. More

Some one left my oil cap off when I went for and oil change at Auto Nations change at Auto Nations More

After purchasing the vehicle, I reached out numerous times to see when / if my permanent plates had come in before my temporary plates had expired, but I was only told “they haven’t come in yet.” The da times to see when / if my permanent plates had come in before my temporary plates had expired, but I was only told “they haven’t come in yet.” The day after they expired, I was told they should be in the following day. I drove to the dealership the next day to be told they weren’t in, and then I was told “oh you should receive a check in the mail. There was a violation and we couldn’t get the registration.” No one had told me that in the 60 days I had the temporary plates. I contacted the MVA who stated the Maryland state inspection had never been sent to them. I called the dealership multiple times over the series of a week to see if they had the Maryland state inspection, and was either kept on hold, sent to voicemail, or transferred between people who never answered my question. No one called back to answer a simple question and I still yet not received a check for the registration, despite bringing the receipts to the dealership who made copies and promised to get back to me. It’s been almost 4 months now. Horrible communication. Don’t waste your time or money here. More