AutoNation Chevrolet Laurel

We bought a brand new deisel truck from them at the end of 2023. The truck has been nothing but a problem from the beginning. It had a major exhaust leak that was literally pushing exhaust into the cab and of 2023. The truck has been nothing but a problem from the beginning. It had a major exhaust leak that was literally pushing exhaust into the cab and they were so incompetent that there mechanic informed me that "gas engines don't have exhaust problems" and then sent me, with my 2 little kids back over the road with a cab full of exhaust because they "couldn't find the problem." I different dealerships found the problem and fixed it in under an hour. The truck has continued to have many minor issues, culminating with the truck shutting the breaks off WHILE I WAS DRIVING. We were very fortunate that we did not get hit and weren't going very fast when it happened. I want them to take the truck back as I do NOT feel safe putting myself behind that wheel much less my two little kids knowing that, at any minute, the truck can just randomly disable the breaks for no appearant reason. We went to speak to the general manager and he informed us there was nothing he could do for us (more lies as determined by Chevy corperate) and gave us the customer service number to them. They have had the truck for WEEKS now and it still isn't fixed. I would strongly caution anyone from buying from this dealership or having vehicles worked on by them. More

Very pleased with transaction. Negotiated sale pricing before hand via email. When arrived truck was ready. We decided to change to a different vehicle and they flexed with the cha Negotiated sale pricing before hand via email. When arrived truck was ready. We decided to change to a different vehicle and they flexed with the change. Honored the negotiated deal without question. Open item was appraisal of our trade. Appraised value was at the upper end of my expectations. Arranged the financing I requested. Process took a little more time than originally expected, largely from the vehicle change required detailing a different vehicle than they had prepared. All went smoothly, professionally and as well or better than any purchase I have gone through. Very pleased with process, handling and results. More

After going to 3 different dealerships Autonation Chevrolet Laurel made me feel completely comfortable. I knew exactly what I wanted and they made that happen for me, laying out all the numbers so th Chevrolet Laurel made me feel completely comfortable. I knew exactly what I wanted and they made that happen for me, laying out all the numbers so there were no surprises. I got my dream car and a great car buying experience. More

They were able to help us view the car we wanted and answer questions. They were very helpful in the process to buy the car answer questions. They were very helpful in the process to buy the car More

Auto Nation was the place we went to and find the vehicle that we wanted. Everyone was very nice and friendly. The sales personnel was very nice and helpful. that we wanted. Everyone was very nice and friendly. The sales personnel was very nice and helpful. More

I had a wonderful experience with this dealership. I always does. Everybody was wonderful made me feel comfortable. I always does. Everybody was wonderful made me feel comfortable. More

Horrible to work with. Does not honor prices. Would never recommend to anyone ever in my life. Does not honor prices. Would never recommend to anyone ever in my life. More

What they do to customers should be illegal. Keep your wallet in your pocket and go to another dealership. YOU WERE WARNED!! Keep your wallet in your pocket and go to another dealership. YOU WERE WARNED!! More

Had a good experience and Robert Dawson was very helpful. and made the buying procedure painless. and made the buying procedure painless. More

I was promised my truck on 05/10/2024 I received a call and was told they couldn’t complete the job because they needed a special tool….. I work at a dealership and have experience in the automotive field and was told they couldn’t complete the job because they needed a special tool….. I work at a dealership and have experience in the automotive field and they are playing with my intelligence…. YOU DO NOT NEED A SPECIAL TOOL TO CHANGE FRONT AIR BAGS ON THE SUSPENSION….. I asked for a manager to call me and they didn’t…. The problem I’m having is saying it’s the suspension module which is a couple hundred dollars and they said I need new suspension airbags which is 3k… I really don’t believe what they are saying after the lies… WATCH THIS PLACE….. PLEASE!!!!!!!!!!!!!!!!!!! I was also told they only have 2 mechanics so hey are going to rob you blind make up for their losses. More