AutoNation Chevrolet Greenacres - Service Center

What a horrible experience. We arrived 20 minutes before our 1pm appointment that I had made online over a week ago. I had received an email with a link to get a discounted oil We arrived 20 minutes before our 1pm appointment that I had made online over a week ago. I had received an email with a link to get a discounted oil change on my Corvette. Great! We waited at least 10 minutes and not one of the 4 service advisors acknowledged us even though I parked right beside their work areas. Finally Garcia came out with a tablet and searched for several minutes to find my appointment. I asked if I was going to be here a long time and he said no. He said I was not assigned a service person. I asked if that was a problem and he said no. He got into the car to get the mileage which I showed him on my written paper. Then he turned on the windshield wipers and did not know how to turn them off. I finally reached in and turned them off. He got out of the vehicle and then he searched for my discounted price for the oil change. I showed him the link from the email and how it takes me to making an appointment, not a coupon. Then he joined another advisor at the computer and for a good 10 minutes they both searched in the computer. I asked if there was a problem and was told no. Finally Garcia came out and handed me the tablet to sign and some paperwork to sign. OK. I asked how long would the oil change take and he said 1-1/2 to 2 hours! I was outraged. I told him this is not customer service. I had a 1pm appointment. I have been here almost 45 minutes and now I have a possible 2 hours wait for just an oil change! He just looked at me while I expressed my unhappiness. Then he said I must have misunderstood him when I had asked how long this was going to take when he first approached me. I did not misunderstand. I told him to cancel the appointment and left. More

Am still waiting for the service manger to get back to my complaint since 11/3/23. Poor service over priced and not transparent with pricing poor customer service bad communication. complaint since 11/3/23. Poor service over priced and not transparent with pricing poor customer service bad communication. More

Fast, courteous and fast. Taking your car to be serviced or repaired is a wonderful experience. Taking your car to be serviced or repaired is a wonderful experience. More

I brought my Corvette to AutoNation to pick up some parts, while waiting I went to check out the new ones. Spent a good 15 min. there. Not a single sales person approached me. Being a double Corvette o parts, while waiting I went to check out the new ones. Spent a good 15 min. there. Not a single sales person approached me. Being a double Corvette owner, (I'm married. If I get one, she gets one) since 1987, I was taken back. A 2fer walking out the door with cash in hand. More

I will never schedule service on line again. Whoever that chat person was needs to learn customer service. Whoever that chat person was needs to learn customer service. More

Very poor communication from everyone. Management even ignored my calls. Took 6 days for someone to call me and let me know what they found. I even had an appointment. I called every day Management even ignored my calls. Took 6 days for someone to call me and let me know what they found. I even had an appointment. I called every day to get some information and not a single person called me back. Left many voice mail messages and still no call back. On the 6th day I finally got a call to let me know they ran a diagnostic and they found nothing wrong. 6 days for a diagnostic!! However I needed close to $8000 for repairs for nothing wrong! Service tech even offered to get a sales manager to assist me In finding a new car. I bought my current car here and have been taking my car here for service and i since I bought it. I will NEVER go back to this dealer again. Never have I dealt with such poor customer service and lack of communication in my life. More

Went in for a recall. Great service from my call to them. They were helpful friendly and performed the service extra quickly. Schumacher Chevrolet never returned 3 phone Great service from my call to them. They were helpful friendly and performed the service extra quickly. Schumacher Chevrolet never returned 3 phone calls I made to them for the same item. More

The service writer was very helpful! I appreciated his assistance getting my car in on short notice. I appreciated his assistance getting my car in on short notice. More

Good customer service experience. However wait in line was excessive. Need to create express lane for appointments However wait in line was excessive. Need to create express lane for appointments More