AutoNation Chevrolet Gilbert

Appt 8:30am, I arrived 8:20am I stood by car for about 15 minutes, during which time I noticed what appeared to be training of a young man inside the office. Finally the same young man finally came out 15 minutes, during which time I noticed what appeared to be training of a young man inside the office. Finally the same young man finally came out with his clip board ,asked my name then said he would get my advisor, Erik. As I watched he went in to a man just inside the window from me and sitting at his desk going through stack of papers. He looked up at the young man and acknowledged I was out waiting for him. Then he went back to his stack of papers. He would look at one, then restack it and go on to next one, doiing at least another 15 or 20 reviews. Then he got up and came out and I advised him I had an 8:30 appt for my service. I have the paid in advance maintenance. from when I purchased the vehicle. I then got to go sit down . I wanted some coffee, got it and then realized there was no creamer, Just some flavored or sweetened which I cant drink, for health reasons so very disappointing. At this dealership in the past I have always been able to wait comfortabley with coffee and or a donut, no more. Then later I was up front watching for car to come out and my advisor on way to printer said "cars done". So I figured I should go to cashier get paper work and keys, I saw a large clearly marked window saying cashier. I asked to pay my bill, she said rudely "no you cant" . I asked your the cashier right? she said yes, but you cant pay your bill, go see your advisor. So I walked back over to Eriks desk, and he was in meeting with another customer. So I waited by his desk, he saw me, after a while. I thought I would try cashier again, I saw her look at me, and she flagged another person down to come and get me. It was another advisor told him I needed paper work, This person who didnt give me name, went to Eriks desk, leaned over in front of Erik, and flipped thru paper work while in between Erik and the other customer, and finally, found my paperwork, the new guy had me sign twice and and I left. So my total conversation with Erik, was the words "Cars done". I felt very uncomfortable, and I assure you your service advisors will never have to deal with me again, ever. Nor will your sales people when I buy next time. There werent any cars in showroom anyhow to look at and it was 9:45am. More

Our experience was very smooth. We contacted the salesman via telephone and told him the car we were interested in, but we did not want to spend all day at the dealership. They car We contacted the salesman via telephone and told him the car we were interested in, but we did not want to spend all day at the dealership. They car us a very fair deal on our trade. Kenneth our F&I guy was great to work with. He got us in and out in 30 minutes. We will never understand the need to go back and forth with the sales manager. It just adds time and frustration to the process. Overall a very good experience More

Exceptional customer service. Our sales men Alex was wondering, he made sure we got what we wanted. Our sales men Alex was wondering, he made sure we got what we wanted. More

I had a pleasant experience from the salesman Emilio! He answered every question I had and put no pressure on me, which made me feel comfortable buying my new truck! Even the finance manager came out to He answered every question I had and put no pressure on me, which made me feel comfortable buying my new truck! Even the finance manager came out to make sure I was comfortable with my decision. Overall a great experience. More

Sales person was upfront. Just limited to vehicles. They suggest ordering Tahoe. Which we will. Just limited to vehicles. They suggest ordering Tahoe. Which we will. More

Great service. Let me know the expected time frame for completion essential when work is involved. Shuttle service works great. Eric let me know when the car was Let me know the expected time frame for completion essential when work is involved. Shuttle service works great. Eric let me know when the car was available for pick up and explained the service in detail More

The Salesperson, Antonio was very helpful with the vehicle that I bought at this dealership. vehicle that I bought at this dealership. More

Very helpful and smooth transaction. Humberto picked me up from airport, such a great guy and easy to deal with. Best experience I’ve had buying a vehicle. I bought the truck without tes Humberto picked me up from airport, such a great guy and easy to deal with. Best experience I’ve had buying a vehicle. I bought the truck without test drive or seeing it in person, but it was perfect as they described. I am very satisfied and would buy from these guys anytime. 100% best More

Iv made an appointment a month in advance to my service date on August 20th 2022 arrived and was told the service writer I was assigned to called in sick and handed off to raul I told him why I was there,o date on August 20th 2022 arrived and was told the service writer I was assigned to called in sick and handed off to raul I told him why I was there,oil change rotate tires have drivers front end looked at for a second time and before I could finish talking he said we don't have time for all that.After a few words of wasting my time a second time to have the front end looked at.I told him to change the oil and rotate the tired and I would be contacting autonation corporate.I watched my truck pull into the shop it sat in the bay closest to the window after half an hour or so a young man moved the truck down 5 bays and changed the oil when finished he returned my truck to the service lane for pickup. Raul came over to me and said my truck was done and showed me paperwork of what was done to my truck I then asked him why the tires were never rotated he said didn't have time it was a free service we offer anyway. So angry I took my keys off his desk and left. Your moto states fix a small problem before it becomes a big problem when I bought this truck I have a year left on the factory warranty and purchased one of the best extended warranties,ishould be able to have my truck fixed if not I will be looking at other avenues to have resolved with autonation. More

Excellent service work done on the car. They were quick and went over everything that was done. They were quick and went over everything that was done. More