AutoNation Chevrolet Doral - Service Center

Fui atendida por el Sr. Luis Amador, con quien estoy muy agradecida por su atención y su amabilidad, felicito a la empresa por la excelente atención brindada Luis Amador, con quien estoy muy agradecida por su atención y su amabilidad, felicito a la empresa por la excelente atención brindada More

I dropped my 2500 Silverado LT. 2023 Tuesday June 11, I was never given a receipt that they were receiving my vehicle. Elicsa never did. The lady (Elicsa) that took my service re 2023 Tuesday June 11, I was never given a receipt that they were receiving my vehicle. Elicsa never did. The lady (Elicsa) that took my service request, informed me that she had only one diesel mechanic on duty and that it will take 3 days to check the issues with the warning light and battery, Wednesday I called to find out the status of the repairs Elicsa informed me that the fuel pump needed to be replaced, I went to the service area ask Elicsa how long will take to fix the problem, her answer was the pump is on back order. At that moment I requested to speak to a Service Manager, Elicsa directed me to the service manager's office - I waited for at less 10 minutes before Sheldon Johns showed up and informed me one more time about the fuel pump . he gave me his business card and he said he will call me. (never did) Thursday I called Sheldon Johns twice and left 2 messages never return my calls,as today I am still waiting for a call. Very horrible service I will never do business with them again. I bought (2) trucks from this dealer 2023 and 2024 Silverado trucks. They will loose my business for sure and one other thing that phone is fixed not let you through customer service or anybody. More

The customer service Rep. Otto Vasquez was great, very profes sional and quick to respond to any inquire. Otto Vasquez was great, very profes sional and quick to respond to any inquire. More

The Bolt EV service appointment was excellent from being signed in to getting me transportation home and back to pick up my car. signed in to getting me transportation home and back to pick up my car. More

When I first dropped of my car to address an ESC Warning Light and Radio issue, I didn't get any paperwork for it or even a business card of who would be overseeing my service ticket. I would call and call Light and Radio issue, I didn't get any paperwork for it or even a business card of who would be overseeing my service ticket. I would call and call and call asking that someone call me back and they simply wouldn't. After numerous attempts I had to request to speak to someone in charge so I can get a call back. When I finally get a call back from the service rep by the name of Eric, he told me it was a battery issue, and that radio was on backorder. He also told me the reason he wouldn't return my car was because it was a Fleet vehicle which is absurd considering I delivered the car, the car is registered under me and stays with me 24/7. I've always taken my car to Bomnin and always got calls updating me on what the issue was and when I can pick it up. I told Eric that leaving my car there while waiting on a radio is ridiculous, especially if they were on backorder and that I should've been called seeing that I was in a rental and there's a cost involved. When I finally got my car it was a mess. The car smelled like cigarettes, there were mosquitos in it, not flies, mosquitos and the battery cover was left off and jammed between the hood and fender which I uploaded a picture of on a recent review. Two days later and the car had the ESC light come on. As of today I'm returning my car, but to Bomnin this time and notified Element Fleet of the horrible service so we never have any other fleet vehicle delivered there seeing how you had the vehicle for over 9 and half days and couldn't even fix the issue it was take for in the first place. Do better! More

Customer service is terrible. After service was done I had to wait 15 minutes for the lady who delivers the car key because she was in the bathroom and came back in a horrible moo After service was done I had to wait 15 minutes for the lady who delivers the car key because she was in the bathroom and came back in a horrible mood with bad attitude. She was nasty. More

The worst technical service in all of Miami. The factory warranty of their batteries is only for one year and when the car enters the workshop it is all a week for a thousand protocols, which ac The factory warranty of their batteries is only for one year and when the car enters the workshop it is all a week for a thousand protocols, which according to them depends on GM. More

Thank you so much, Otto for taking such good care of my car and being so professional. I appreciate all your guidance and support, what a great experience! car and being so professional. I appreciate all your guidance and support, what a great experience! More

Great dealer and knowledgeable and helpful service adviser. Will be coming back to service car here adviser. Will be coming back to service car here More

Great service. Fast and efficient. The service rep was professional, even bought me breakfast. 5 stars Fast and efficient. The service rep was professional, even bought me breakfast. 5 stars More