AutoNation Chevrolet Doral - Service Center

The Bolt EV service appointment was excellent from being signed in to getting me transportation home and back to pick up my car. signed in to getting me transportation home and back to pick up my car. More

When I first dropped of my car to address an ESC Warning Light and Radio issue, I didn't get any paperwork for it or even a business card of who would be overseeing my service ticket. I would call and call Light and Radio issue, I didn't get any paperwork for it or even a business card of who would be overseeing my service ticket. I would call and call and call asking that someone call me back and they simply wouldn't. After numerous attempts I had to request to speak to someone in charge so I can get a call back. When I finally get a call back from the service rep by the name of Eric, he told me it was a battery issue, and that radio was on backorder. He also told me the reason he wouldn't return my car was because it was a Fleet vehicle which is absurd considering I delivered the car, the car is registered under me and stays with me 24/7. I've always taken my car to Bomnin and always got calls updating me on what the issue was and when I can pick it up. I told Eric that leaving my car there while waiting on a radio is ridiculous, especially if they were on backorder and that I should've been called seeing that I was in a rental and there's a cost involved. When I finally got my car it was a mess. The car smelled like cigarettes, there were mosquitos in it, not flies, mosquitos and the battery cover was left off and jammed between the hood and fender which I uploaded a picture of on a recent review. Two days later and the car had the ESC light come on. As of today I'm returning my car, but to Bomnin this time and notified Element Fleet of the horrible service so we never have any other fleet vehicle delivered there seeing how you had the vehicle for over 9 and half days and couldn't even fix the issue it was take for in the first place. Do better! More

Customer service is terrible. After service was done I had to wait 15 minutes for the lady who delivers the car key because she was in the bathroom and came back in a horrible moo After service was done I had to wait 15 minutes for the lady who delivers the car key because she was in the bathroom and came back in a horrible mood with bad attitude. She was nasty. More

The worst technical service in all of Miami. The factory warranty of their batteries is only for one year and when the car enters the workshop it is all a week for a thousand protocols, which ac The factory warranty of their batteries is only for one year and when the car enters the workshop it is all a week for a thousand protocols, which according to them depends on GM. More

Thank you so much, Otto for taking such good care of my car and being so professional. I appreciate all your guidance and support, what a great experience! car and being so professional. I appreciate all your guidance and support, what a great experience! More

Great dealer and knowledgeable and helpful service adviser. Will be coming back to service car here adviser. Will be coming back to service car here More

Great service. Fast and efficient. The service rep was professional, even bought me breakfast. 5 stars Fast and efficient. The service rep was professional, even bought me breakfast. 5 stars More

I have been coming to this dealership since I got my Chevy Silverado in 2020. This last oil change was the best service so far. They understood my needs and worked around my work schedule so I could com Chevy Silverado in 2020. This last oil change was the best service so far. They understood my needs and worked around my work schedule so I could come and pick up the truck. I am grateful for the managers and their willingness to improve from feedback given and how they are always willing to listen to the customer. I will continue to come back as this experience has made me want to come back to give them my business. More

Always greeted with a friendly smile, I don't mind the drive knowing the great service I'll receive there. drive knowing the great service I'll receive there. More

I recently visited your service center for an oil change and was told that a shuttle service would be available to accommodate me during the wait. Upon inquiring with the advisor handling my case, I was inf and was told that a shuttle service would be available to accommodate me during the wait. Upon inquiring with the advisor handling my case, I was informed that the shuttle would arrive within 20-30 minutes. However, after a 40-minute wait and no shuttle in sight, I approached the advisor for an update. Surprisingly, after another call to the driver, I was then told the wait time would extend to 1-1.5 hours. Confused and frustrated, I questioned the significant increase in wait time from the initial estimate. The only explanation offered was a brief and unsatisfactory, 'That is what the driver is saying. More