AutoNation Chevrolet Coral Gables - Service Center

As usual ,no good. I didn’t feel welcome and the custumer service wasn’t good. The prices are too hights out of the market place. I started to feel hesitant about recomm I didn’t feel welcome and the custumer service wasn’t good. The prices are too hights out of the market place. I started to feel hesitant about recommending this place. More

Terrible service and repair My family and I have been loyal customers to this dealership for several years. However, after my experience today I will never return to this dealers My family and I have been loyal customers to this dealership for several years. However, after my experience today I will never return to this dealership. I will also never purchase another Chevy. I own a 2011 Chevy Cruze with under 50,000 miles. I came in last month with a coolant leak. I was assisted by a gentleman by the name of Jorge Garcia. He told me Chevys are terrible buys as they frequently suffer from coolant leaks. He checked the car and told me the leak was caused by a leaking hose. He fixed the hose and I was charged $191.85. Within 24 hrs, the check engine light came on again and advised that the car was overheating due to the coolant leak. I returned the car to the dealership. Jorge Garcia was again assigned to work on the car. Jorge check the car and told me it was a different issue causing the leak and I would not be charged for service because this issue was actually covered under the policy. I was pleasant and understanding. I returned today to pick up the vehicle. I requested my money back for the last visit to the dealership (given the coolant leak was clearly not a fixed). The cashier called Jorge Garcia, but when he answered the phone he told her he was too busy and to just tell me that I wasn't going to be returned the money. The cashier then spoke with her manager, Raul Morales. Raul came out and advised that the Chevrolet dealership would not refund the money because Chevys are known to have coolant leaks and it is normal to have another coolant leak within 24 hrs after a repair by the Chevrolet dealership. He then implied that I was lying about having a coolant leak within 24 hrs as I had not come back to the dealership the very next day. I was shocked. (Note, I still have receipts for the coolant that I had to purchase the very next day.) I had to explain to him that I work and the dealership is far away from my job. He told me he would speak to his manager Henry Pinillos. Within 5 minutes he came back and told me that Henry said the Chevrolet dealership would not return my money. Henry hid in his office and never came out to speak with me. I've never been more shocked by poor customer service. Congratulations AutoNation Chevrolet Coral Gables you made $191.85 and have lost several loyal customers today. I will continue to tell friends and family about this experience. More