AutoNation Chevrolet Cadillac West Amarillo - Service Center

I had an appointment for an oil change and Glen was very kind in getting me in and answering all my questions. I was happy that this time the waiting period wasn't too long. kind in getting me in and answering all my questions. I was happy that this time the waiting period wasn't too long. More

Great service always! !!!! Wade is very informative and very helpful. All ways has a great attitude! !!!! Wade is very informative and very helpful. All ways has a great attitude! More

AnnMarie was great to work with. She kept in touch and had resolved my issue quickly. She kept in touch and had resolved my issue quickly. More

I was greeted promptly and in a friendly manner. The work was finished by the promised time. Good all around service The work was finished by the promised time. Good all around service More

Did not fix problem. Windshield washer still does not work Found a problem and fixed it. Unfortunately not all the problem Windshield washer still does not work Found a problem and fixed it. Unfortunately not all the problem More

Wade tyler is knowledgeable and great , unfortunately i am not happy with my Cadillac after i bought and spent almost 90000 dollars and in 4 years i have to spent another almost $10,000. for repairs am not happy with my Cadillac after i bought and spent almost 90000 dollars and in 4 years i have to spent another almost $10,000. for repairs More

Fast and friendly service. Service personnel friendly, courteous, and knowledgeable. Quickly respond to operational questions. Service personnel friendly, courteous, and knowledgeable. Quickly respond to operational questions. More

Agreed to their diagnostic charge of $175 for my Denali diesel p/u truck. Their suggested repairs would not be completed until after 5 days minimum…. I was traveling and on a hard schedule so I declined th diesel p/u truck. Their suggested repairs would not be completed until after 5 days minimum…. I was traveling and on a hard schedule so I declined the $4300 repair and went to pay for diagnostic fee. Ann tried to charge me $340. I said NO and paid the $175. I immediately went to a NEARBY GM dealership and had the same repairs ($4800) completed by 730 am the next day after a mechanic agreed to work on the repairs overnight! I was on my way… on schedule. Worth the extra$$ in my opinion. Thank you, Ann for helping me make the correct decision. The doubling of the diagnostic fee was a real bad look for the dealership and left me wondering if she (or the service manager) was trying to take advantage of a traveler in a bad spot because I was unable to wait 5 days! Other than that, no problem with the dealership. I have 116k miles on the truck and always go to a GM dealership for all repairs all over the country. Never left one feeling so poorly treated as at GM Amarillo West! More

Injector went bad going from Arizona to Texas. They got me right in, saved money ! : ) They got me right in, saved money ! : ) More

I have been a long time customer having purchased or leased 6 vehicles from the dealership and always use the service department for maintenance of every vehicle from Cadillac's to Silverado trucks, eve leased 6 vehicles from the dealership and always use the service department for maintenance of every vehicle from Cadillac's to Silverado trucks, everyone does a outstanding job towards keeping the customer their number one priority. More