AutoNation Chevrolet Cadillac West Amarillo - Service Center

Employees in the service department were very professional and helped with any questions or concerns we had. professional and helped with any questions or concerns we had. More

While on a cross country trip I needed an oil change. The service department was great at taking care of me and my wife. We were hungry and they provided transportation to and from a restaurant. Car was The service department was great at taking care of me and my wife. We were hungry and they provided transportation to and from a restaurant. Car was ready on our return. I would recommend this dealership to anyone. More

Ann Smith is my Service Advisor and has been for many years. Ann is always professional and goes above and beyond to make sure we are completely taken care of when we need service. I will always use Ann years. Ann is always professional and goes above and beyond to make sure we are completely taken care of when we need service. I will always use Ann for our needs and recommend her to my colleagues as well. Troy was the technician that did the repairs on my vehicle. Troy came and talked with me about what was happening and what was needed to resolve the issue. Troy was very professional and a true master of his craft. Both Ann and Troy should be commended for a job well done! More

Usually receive great service and this visit was no exception. Great visit! Will continue to use this dealership. exception. Great visit! Will continue to use this dealership. More

I received very excellent customer service from start to finish. Every worker was very kind and most helpful. Thank you for making this a very positive experience. finish. Every worker was very kind and most helpful. Thank you for making this a very positive experience. More

Good drop off process, and the remedy was done in a timely manner. Good job Coby and crew. timely manner. Good job Coby and crew. More

I needed to get my oil changed and was in and out in an hour! hour! More

I was helped by the service rep Ann Marie this past Saturday while my car was being serviced. She was super personable and fielded all my questions quickly and courteously! The service department has a Saturday while my car was being serviced. She was super personable and fielded all my questions quickly and courteously! The service department has always gone above and beyond for me and my Spark. More

Autonation was able to get my truck in on short notice and get it out in a reasonable amount of time. The staff is friendly and helpful. Overall I have had very good results using the Service Department a and get it out in a reasonable amount of time. The staff is friendly and helpful. Overall I have had very good results using the Service Department at Autonation West in Amarillo. More

It is always busy! I can’t find a time of day or day of the week that is less busy. They do try to be quick, but I think things fall through the cracks. When we drove i I can’t find a time of day or day of the week that is less busy. They do try to be quick, but I think things fall through the cracks. When we drove in, we waited 15 minutes to be asked why we were there. One of the representatives took 2 people ahead of us that walked in after us. She just kept calling them up as they came in. Finally another representative came and got us checked in and dropped off within 2 minutes. They didn’t try to upsell us on any extra services so that was nice. I also didn’t like how the representative who checked us out, the same who wouldn’t check us in, told us that if the survey wasn’t perfect they would get a fail and to take that into consideration. I don’t think that should be public knowledge. Let me grade you on your service and if you pass or fail is not on me. More