AutoNation Chevrolet Arrowhead - Service Center

I took my Tahoe in for a oil change and fuel injection flush prior to a out of town trip. My normal service advisor was not available so I worked with Dino. He called me during the service to state my tra flush prior to a out of town trip. My normal service advisor was not available so I worked with Dino. He called me during the service to state my transmission fluid needed to be changed as well. I advised him I had it changed at another shop 3,000 miles ago and to please double check this. He called me back to tell me "The fluid was dirty and smelled". Of course I was upset thinking the other shop didn't change the fluid. My husband picked up the truck immediately taking the truck to the other shop. After inspection with their techs the fluid was pink as it should be and didn't smell. To make matters worse the next day leaving for our trip the Tahoe came to a complete stop. It was the transmission. We were told it was a concidence but we had a inspection the prior day at this dealership and they didn't find anything. Not sure how in this day and age how a service advisor thinks he can lie about the fluid being bad when it was obviously just changed. This was confirmed again when the truck was towed back to the dealership.We worked with Josh Bartlett and he was wonderful. He pulled some fluid out, he checked it along with Dino's manager and another tech. Again, was confirmed the fluid was good.Unfortunetly, now because of this experience I will never go back here again. I will drive many miles to another dealership before I will come here again. More

Everyone at Arrowhead Power Chevy are always nice to me. They explain to me what they are going to do ahead of time and if anything new comes along they always tell me what else is needed to be done now or They explain to me what they are going to do ahead of time and if anything new comes along they always tell me what else is needed to be done now or if it can wait a while. More