AutoNation Chevrolet Arrowhead - Service Center

Dropped my truck off last night for service. Called all day and no call back. day and no call back. More

I wish there was less than 1 star. The sales portion of my experience was good. Although I was told the cars are checked out before being sold. I think they skipped mine. I bought a used car. Evidently you my experience was good. Although I was told the cars are checked out before being sold. I think they skipped mine. I bought a used car. Evidently you have to buy a new car to get any attention or help in the service dept. There are things wrong with my car. I had an appointment to have it checked out. Remember I said "appointment". I sat in the waiting area for 6 1/2 hours with no updates whatsoever. I finally had to go out to find out what was going on. The mechanic did take me for a ride to find out the noise I wanted checked out. He said they would fix my issues and I could be on my way. NOT! Then service advisor, Paul, came to tell me after sitting for that 6 1/2 hrs. that he and the mechanic thought I should take my car and go home. Paul said I would be called when they found out what my dealer warranty would cover. No call. It was supposed to be a day or 2. So I started the phone game of leaving messages or no answers at all. No calls returned. Finally I did get in touch with Paul. I had another appointment for a warranty person to take pictures and videos of the issues. Long story short, even though there is much much more that occurred, 3 weeks from beinning to present I still have not heard from anyone. And am back to the phone game, no responses to messages, no phone answering. I don't know when my warranty runs out, but I'm guessing they will let that run until I will have to pay for the work. I even left a message for manager to call me. Again, no response. More

Doug, my service advisor is the best. Great communication and always willing to explain the issues so I understand. It us not if you have problems, they will occur. It is how you handle them communication and always willing to explain the issues so I understand. It us not if you have problems, they will occur. It is how you handle them when they arrise. More

The customer service I received was very good for my oil change and I didn't have to wait very long at the dealership. The customer representative was also very friendly and professional. change and I didn't have to wait very long at the dealership. The customer representative was also very friendly and professional. More

I've visited 2 times for oil changes on my recently purchased Silverado. Each time I requested a repair to a mud flap that was damaged since I purchased the vehicle. Each time I was told parts needed t purchased Silverado. Each time I requested a repair to a mud flap that was damaged since I purchased the vehicle. Each time I was told parts needed to be ordered to complete the repair and I would be contacted in about I week. Never got called from the first visit. On the second visit I discovered that service writer was no longer with the company. Its been 3 weeks since the last oil change and promise to order parts. I have not been contacted and expect I will never be contacted. Since they cannot complete this simple warranty repair, I expect the warranty I purchased will be useless, too. More

Service manager agreed to honor a 25% off letter that I had misplaced. Had been a couple of weeks earlier for an oil change and est. on rear brakes. Called service and when the mgr. agreed to honor 25% o had misplaced. Had been a couple of weeks earlier for an oil change and est. on rear brakes. Called service and when the mgr. agreed to honor 25% off a brake job, I agreed to bring the car in. When I got the bill all they deducted was $150. not 25%. Said they never allow more than $150. off labor and parts. He refused to honor his agreement. I will not use this dealer again for anything More

I had my car towed on for service. $2700.00 for the alternator and linkage casing. I was not offered a rental car as Sands Chevrolet does. They said they don't do that. So with the repair and rental ca alternator and linkage casing. I was not offered a rental car as Sands Chevrolet does. They said they don't do that. So with the repair and rental car it cost over $3200.00. When I asked for a discount after speaking with the service manager he offered $150.00 and said that was all he could do. $1900.00 just in labor cost. Then I had to get my own new battery and take it in. I felt they were more concerned about their money than the customer. More

They had my vehicle for over a month (due to backorder part). They didn't offer a vehicle or any option for transportation during this time. When i picked up my vehicle a warning light was still on after part). They didn't offer a vehicle or any option for transportation during this time. When i picked up my vehicle a warning light was still on after service being completed. Cashier was rude and misquoted my bill by $500+. Too many mistakes. Makes me question the work and service. I have to trust my vehicle maintenance and will be finding a new dealership. More

Auto Nation Chevrolet in Peoria is neat and kept clean. My service advisor was very professional and pleasant to me. He handled my schedule oil change service perfectly. My service advisor was very professional and pleasant to me. He handled my schedule oil change service perfectly. More

This place and its employees are ripping off their customers. Had to take my 18 Silverado in for a recall and needed an oil change as well. I also asked to have my tiers rotated. Because of the xxxx customers. Had to take my 18 Silverado in for a recall and needed an oil change as well. I also asked to have my tiers rotated. Because of the xxxx poor service I have received at Sands Chevrolet I refuse to pay for service until I have inspected their work and check to make sure they did not steel anything out of my truck. They did not check any of my fluids they did not do a full inspection and they did not rotate my tires. How every they did rummage through my center console. I took photos of its contents before giving my truck to them because employees at Sands stole stuff out of my truck. Never again will I take my vehicles to any dealership for service and I will be filing a formal complaint with GM after all we are all customers of GM not these sleazy dealerships. More