AutoNation Chevrolet Arrowhead - Service Center

Our Service Advisor -- Alex Hottman -- provided EXCELLENT CUSTOMER SERVICE!! We needed a new battery -- and Alex got that taken ccare of for us in no time at all!! We always feel like our vehicle is in goo CUSTOMER SERVICE!! We needed a new battery -- and Alex got that taken ccare of for us in no time at all!! We always feel like our vehicle is in good hands with alex!! More

I had a scheduled appointment for an oil change. Upon arrival they told me 1-1 1/2 hours to get it done. It took over 2 hours. This is unacceptable for a simple oil change with an appointment. Service arrival they told me 1-1 1/2 hours to get it done. It took over 2 hours. This is unacceptable for a simple oil change with an appointment. Service advisor was John Del Pozzo. He was nice and professional, however he should of gotten me out of there sooner. I will try this dealership one more time. If they can't respect their appointments I will go somewhere else. More

Very professional, efficient and knowledgeable. The service department kept me informed during the service procedures. Highly recommended. service department kept me informed during the service procedures. Highly recommended. More

Danny was very helpful. Great communication and car was done when communicated. Overall very easy. done when communicated. Overall very easy. More

They serviced my car with perfection and even provided a print out with future services needed with pricing. Very much appreciated Scott Randel! When I went to pick up my car, it smelt like nothing but cig print out with future services needed with pricing. Very much appreciated Scott Randel! When I went to pick up my car, it smelt like nothing but cigarette. I am not a smoker & I don’t allow smoking of any kind in my car so I was very displeased. Other than that service was amazing! More

Great service. Scott the service advisor was very through and friendly. Gave me a call to review the service work completed. and friendly. Gave me a call to review the service work completed. More

I had an appointment for Friday at 7 am. They didn't get to my car until Monday afternoon. I had to call to find out the status of my vehicle. I was never called to confirm my status, the calls were alway to my car until Monday afternoon. I had to call to find out the status of my vehicle. I was never called to confirm my status, the calls were always initiated by me. The invoice stated that i received a new oil pan, but didn't state that I had an oil change as a result. I found the entire experience stressful and underwhelming. More

Very courteous very prompt and very professional job on my EV Chevy bolt. Thank you my EV Chevy bolt. Thank you More

Everyone is pleasant, helpful and they seem to be glad they are there. One service advisor, P was not like this and I’m thinking it was personal or his cat died or something. No smile, greeting, glum face they are there. One service advisor, P was not like this and I’m thinking it was personal or his cat died or something. No smile, greeting, glum face, I thought I had done something. Two days later (that’s how long it took) he’s happy, smiling and appearing to be like a real service advisor! Like 2 different people! Sheesh! The work done was detailed in a report. Things were checked that I hadn’t asked for. The end result was good! More

Great service. Got the batteries replaced on my Bolt. Scott Randel was outstanding on keeping me informed of the status of my car. Scott Randel was outstanding on keeping me informed of the status of my car. More