AutoNation Chevrolet Arrowhead - Service Center

Steven Rice was fantastic! I accidentally put in the wrong date for my appointment and Steven got me in anyway and got my car fixed!! Great job. I accidentally put in the wrong date for my appointment and Steven got me in anyway and got my car fixed!! Great job. More

The rates were too high. Just one small part was put ( 68$ )but with all the miscellaneous charges the bill was 300$.too much money. It was Steve Rice who worked Just one small part was put ( 68$ )but with all the miscellaneous charges the bill was 300$.too much money. It was Steve Rice who worked More

Steve Rice is a hustler. He was moving twice as fast as anyone else in the facility. Took good care of me. He was moving twice as fast as anyone else in the facility. Took good care of me. More

They had my car for two days, and I had no means of transportation. Also, I have a very rough time getting hold of Mike Kane to see if and when my car would be ready. I wasn't too happy. transportation. Also, I have a very rough time getting hold of Mike Kane to see if and when my car would be ready. I wasn't too happy. More

Team worked hard to find all components needed. I did not need to bring unit back at a later date. I feel they went above and beyond. I did not need to bring unit back at a later date. I feel they went above and beyond. More

Took vehicle in to find out why there was a hesitation again at speeds under 25mph like a few months ago, that had been a warranty spark plug issue. Charged about $150 for diagnosis and 4 hours later to b again at speeds under 25mph like a few months ago, that had been a warranty spark plug issue. Charged about $150 for diagnosis and 4 hours later to be informed that it maybe the gas we are using. Been using same gas from the day purchased. Will try a high octane as suggested for a couple fill ups. More

Service advisor ignored my arrival for 15min. Then my oil change/tire rotation took 4hrs with no updates or info. As I checked on the status my service advisor didn’t even remember I was her cust Then my oil change/tire rotation took 4hrs with no updates or info. As I checked on the status my service advisor didn’t even remember I was her customer. She then gave me the “15min” line and was in for another 35min. Last but not least I had to return to the dealership as I was 5 miles away. The tech didn’t give me back my wheel lock. Worst experience hands down. More

Everything was great, the service advisor, Michael was very prompt and let me know everything in a timely manner very prompt and let me know everything in a timely manner More

The communication isn’t the greatest and it’s hard to get ahold of anyone. But they’re short staffed just like everyone else. ahold of anyone. But they’re short staffed just like everyone else. More

Well after bringing our pickup out. Getting back home, I receive a call that they had sent the replacement radio back. So a lot of effort for nill. My service advisor was also disappoin Getting back home, I receive a call that they had sent the replacement radio back. So a lot of effort for nill. My service advisor was also disappointed they had sent it back to. More