AutoNation Chevrolet Arrowhead - Service Center

I purchased my car from this dealership over 11 years ago, intentionally because the dealership I used before had lost my trust. Unfortunately I am not as satisfied as I used to be due to my recent visi ago, intentionally because the dealership I used before had lost my trust. Unfortunately I am not as satisfied as I used to be due to my recent visit. I was told over and over that if there was any problems that occured while my service was being completed it would not be the dealerships responsibility, and did I understand that. Additionally the things that needed repair were unable to be repaired due to the fact that the replacement parts were no longer available because my car is 11 years old. I am disappointed in Chevrolet that older cars can not be maiintained with Chevrolet parts, and I am sad that we live in a world where it has to made perfectly clear that it is not the responsibility of the dealership if damage occurs while they are testing a part. (I asked for it to be tested because there is a history of problems and I knew it would not be their fault.) I beleive I will be selling my very well maintained car and purchasing something other than a Cherolet. The oil chage was done well, and my service representative was friendly and maintained good communication. It would have been nice to know up front that there was no shuttle. More

Thank you Cherish and Autonation Bell Rd & 91st ave. team. I cannot express the amazing service received to fix my daughters Chevy Cruze. Cherish provided stellar customer service, evaluating all option team. I cannot express the amazing service received to fix my daughters Chevy Cruze. Cherish provided stellar customer service, evaluating all options for coverage for the required repairs. She kept me in the loop from coverage to estimates timeline to receive the parts to receipt and anticipated completion which occurred a few days ahead of time. It was a great experience and I would highly recommend working with Cherish and the Autonation team! More

Upon arrival the service advisor was friendly. I was informed that they were short staffed so the service would take longer. That was appreciated. When completed within the time frame estimated, t I was informed that they were short staffed so the service would take longer. That was appreciated. When completed within the time frame estimated, the inside of the car did have paper shreddings strewn about, that was shocking. Also they did not top off the windshield fluid. They stated battery was low and did not offer to charge the battery so that was disappointing. Also was surprised they did not give an inspection paper of what they looked at. Overall would not use this location for the reasons mentioned. More

Needed to leave my vehicle an extra day to install a part that was previously ordered. Why do I need to make an appt for a specific date/time if you aren't going to work on my car at all that day? This was that was previously ordered. Why do I need to make an appt for a specific date/time if you aren't going to work on my car at all that day? This was my second time bringing the car in for this part, and the first time I wasn't able to leave my car a second day. So now 3 trips total (first time was to figure out you needed to order the part). Worst customer service I've experienced. More

Car is running like new again. Had several things serviced, including getting new tires and an alignment. Had several things serviced, including getting new tires and an alignment. More

My appointment was handled on time and the only the requested work was completed as promised. requested work was completed as promised. More

Have bought 2 pickup trucks from here. Service department has always done a good job for me. Service advisor Mike Kane is very good. Recommend dealership highly. Service department has always done a good job for me. Service advisor Mike Kane is very good. Recommend dealership highly. More

Went in due to my A/C blower not working. The staff was courteous and my vehicle was ready the same day! John Del Pozzo, as always, was informative and very nice! The staff was courteous and my vehicle was ready the same day! John Del Pozzo, as always, was informative and very nice! More

Once again I received impeccable service at AutoNation Chevrolet Arrowhead service. Mike Kane is my service advisor and he always works with my schedule to make the appointment as convenient as possible f Chevrolet Arrowhead service. Mike Kane is my service advisor and he always works with my schedule to make the appointment as convenient as possible for me. He is always professional, courteous, and friendly. It's a good feeling when a business takes pride in great customer service. Especially when comes to a valuable asset like a new Silverado. I highly recommend Autonation Chevy Arrowhead service and always ask for Mike Kane. More

Easy to work with. My only complaint is no shuttle service and no offer of a uber/Lyft My only complaint is no shuttle service and no offer of a uber/Lyft More