AutoNation Chevrolet Arrowhead - Service Center

We purchased our vehicle new at this dealership in 2015. Every service has been done at this dealership and we are extremely happy with the efficiency and helpfulness of the staff. We highly recommend this Every service has been done at this dealership and we are extremely happy with the efficiency and helpfulness of the staff. We highly recommend this dealership to anyone wanting efficiency and courtesy. More

My service Advisor Michael Kane was great. I'm hoping he's there for my next service. I'm hoping he's there for my next service. More

Easy to make a appointment and service advisor was good. The only problem was the part was not in stock. The only problem was the part was not in stock. More

Service writer was very polite and courteous. Service dept. is either very short staffed or uncommunicative with the scheduling dept. Booked two vehicles for oil changes online as "waiters" but o Service dept. is either very short staffed or uncommunicative with the scheduling dept. Booked two vehicles for oil changes online as "waiters" but only did one since did not want to wait in waiting room all day. Had to rearrange our day and make two trips to dealership for one oil change that we could have rescheduled if given the opportunity. More

Horrible customer service and unprofessionalism. Lacks leadership and management thats efficient, Look at the Google review I provided for further detail. Lacks leadership and management thats efficient, Look at the Google review I provided for further detail. More

Service rep was great. Service department does not answer the phone at this dealership and does not return phone messages. Service department does not answer the phone at this dealership and does not return phone messages. More

A 1030am appointment for an oil change was made a few days in advance. I arrived 20 minutes early. I was told they may or may not have the oil filter on hand, and the wait may be an hour or more. The wai days in advance. I arrived 20 minutes early. I was told they may or may not have the oil filter on hand, and the wait may be an hour or more. The wait was 3 1/2 hours. Not including the 20 minutes early. It is a Ford (I bought it at at a the Arrowhead Chevrolet dealer), still. When i tried to inquire if the service was even started the service reps ignored me. I met with the service manager, he met with the service reps and the paperwork for the completed work was on their counter, for time unknown. So not great. More

great service and low wait time. cost is a little high but the work was worth it cost is a little high but the work was worth it More

NOT HAPPY AT ALL and 2 days later it still leaks! First, my service advisor, Cherish was great, friendly, helpful, and knowledgeable. Now for the VERY UPSETTING AND DISAPPOINTING PART! 1. 2 weeks First, my service advisor, Cherish was great, friendly, helpful, and knowledgeable. Now for the VERY UPSETTING AND DISAPPOINTING PART! 1. 2 weeks and 3 days without a car. 2. The extended warranty did not cover 2 of the 3 issues. 3. "Quoted" to fix coolant leak $820 for a $24 part (Cylinder Head Temperature Sensor) and control arm repair over $775. 4. Charged over $400 for parts and labor for the repair that was supposed to cover under warranty. I am waiting to hear back from Cherish on this matter. All this was hard to deal with especially just getting the new (used) car this past July. Some say "dealerships are not where you take your car for repairs" and others say "that's the only place to take it". I was sent a message to give my opinion from AutoNation Chevrolet. This is a first for me but I hope this helps to express my opinion to others. More

I have had nothing but trouble with the service center. They even ordered a tire for my warranty and put it on the wrong vehicle. I have spent 6 hours in the waiting area just thus week and still do not They even ordered a tire for my warranty and put it on the wrong vehicle. I have spent 6 hours in the waiting area just thus week and still do not have my tire fixed. It actually ridiculous. More