AutoNation Chevrolet Arrowhead - Service Center

As far as dealerships go, this location is nice. The staff were helpful and friendly. The waiting area was clean and comfortable. Would be nice if they had better options for food or snacks. I also The staff were helpful and friendly. The waiting area was clean and comfortable. Would be nice if they had better options for food or snacks. I also appreciate their shuttle service and complimentary vehicle wash. I look forward to going back for my next service. More

So I had questions concerning the service performed on my vehicle. Ihabecallwd an left a message 4 consecutive days. Day five and I still haven’t gotten a return phone call from the service advisor. Shame on vehicle. Ihabecallwd an left a message 4 consecutive days. Day five and I still haven’t gotten a return phone call from the service advisor. Shame on him.. this is not acceptable customer service. More

Only have around 2800 miles on my new 1500 RST. Took truck in to fix display problem and the problem was not fixed. Still cuts out while talking on phone or just driving down the road. Service tech Took truck in to fix display problem and the problem was not fixed. Still cuts out while talking on phone or just driving down the road. Service tech said they called Chevy engineers and was told to put some kind of update in. Did not even last for five minutes after I left Autonation dealer. Very unhappy. More

My biggest complaint is your telephone system. I left messages and the recordings on to person said they would be away and call back after vacation time. On one call, I was informed a callback wou I left messages and the recordings on to person said they would be away and call back after vacation time. On one call, I was informed a callback would be made within the business day and three days later that still hasn’t happened. lastly, I have an expensive electronic monitoring system for electric use, which was removed because I watched him remove it and I am unable to relocate it. No help provided whatsoever. More

The customer service is phenomenal, Micheal Kane was very knowledgeable and explained everything to me, I knew exactly what was going to be done on my vehicle, I was very happy with the outcome, and drove aw knowledgeable and explained everything to me, I knew exactly what was going to be done on my vehicle, I was very happy with the outcome, and drove away very happy. I will be coming back for more service and to buy another vehicle from THIS dealership, because of the great customer service in the service department. I feel that Michael Kane is a great assess to this company. Keep up the phenomenal job you are doing!!!!! More

I recently had the pleasure of visiting AutoNation Chevrolet Arrowhead to address a transmission issue with my truck, and I must say that my experience exceeded all expectations. From the moment I ste Chevrolet Arrowhead to address a transmission issue with my truck, and I must say that my experience exceeded all expectations. From the moment I stepped foot into the dealership, I was greeted with exceptional service and professionalism. My service advisor, Bradley, made an instant impression with his warm and friendly demeanor. He patiently listened to my concerns and promptly took charge of the situation. Bradley's extensive knowledge and expertise in automotive matters were evident as he guided me through the entire service process. He demonstrated a genuine dedication to ensuring my complete satisfaction. While I was unsure of the name of the service technician who worked on my vehicle, their dedication and commitment to resolving the transmission problem left a lasting impression. The technician took their time to meticulously diagnose the issue, leaving no stone unturned. Their thoroughness and attention to detail were truly commendable. One aspect that truly stood out was the dealership's commitment to going above and beyond. Upon returning to collect my truck, I was pleasantly surprised to find that it had been thoroughly washed and looked as good as new. This small gesture went a long way in showcasing AutoNation Chevrolet Arrowhead's commitment to providing exceptional customer service. Overall, my experience at AutoNation Chevrolet Arrowhead was nothing short of outstanding. From the moment I arrived until I drove away, every interaction with the staff was marked by professionalism, expertise, and genuine care. The dedication shown by my service advisor, Bradley, and the service technician was exemplary. Based on the exceptional service and attention to detail I received, I can confidently say that I will not be taking my truck anywhere else for future service needs. AutoNation Chevrolet Arrowhead has won my loyalty, and I wholeheartedly recommend them to anyone seeking top-notch automotive care. If you are in need of quality service and an exceptional customer experience, do not hesitate to visit AutoNation Chevrolet Arrowhead. They are a shining example of what a dealership should be, and they have certainly earned my highest praise. More

Never has been a timely place to visit. I had an appointment for 8am and wasn't helped until 8:30am. I was told my vehicle would take about two hours to complete, it took three. Including t I had an appointment for 8am and wasn't helped until 8:30am. I was told my vehicle would take about two hours to complete, it took three. Including the thirty minutes dely apon arrival it took almost twice as long as promised. More

I went in for oil change and was pleased with the the service I received. My advisor Aaron was great! He even put new wiper blades on for me. Thank you. service I received. My advisor Aaron was great! He even put new wiper blades on for me. Thank you. More

Michael kane the service advisor is awesome. Appointment easy to make and done within time said would be ready. Appointment easy to make and done within time said would be ready. More

They do a great job with both sales and service. They're not pushy. They lay out the facts and let you make the best decision for you. They're not pushy. They lay out the facts and let you make the best decision for you. More