AutoNation Chevrolet Amarillo - Service Center

Follow-up was bad by service manager and her employee, Ms. Gonzales. My car sat there for one week after I gave them the ok to repair. After one week, Ms, Gonzales called me to ask for ok to go ahead. Ms. Gonzales. My car sat there for one week after I gave them the ok to repair. After one week, Ms, Gonzales called me to ask for ok to go ahead. She did not remember talking to me and obviously made no notes of the call where I ok'd the repair. She did not order the parts that she told me would be ordered. She even asked me the name of the person I talked to. When I told her, she said "that's me". The prior time our car was there for repair, a similar thing happened - sitting there for one week. Therefore, it seems to me that you need a review of your management system or a new system or people who will make use of the system to make sure cars do not sit there for a week untended. There is no excuse for that. The manager also needs to be checking on her employees to make sure they are following through on each work order she has given them. They also need to return phone calls. Communication is a big part of SERVICE. When we picked up our car, there was no apology of any kind, just a bill for almost $3,000. More

Friendly atmosphere with attentive personnel. The facility was clean. It has a comfortable service center waiting room. The facility was clean. It has a comfortable service center waiting room. More

Had setup appointment for air bag recall for Friday dropped truck off Thursday evening got a call truck will not be finished til Saturday. Got a call sat bout 2:30 pm truck was ready picked up truck we dropped truck off Thursday evening got a call truck will not be finished til Saturday. Got a call sat bout 2:30 pm truck was ready picked up truck went home noticed the door seals was not replaced properly, the interior was dirty from hands,the plastic molding was not snapped back into place as pieces of plastic was inside on floor mat took the truck back Monday evening to address the issue it was corrected but still i was disappointed More

No good mechanics they charge me they said it’s going to be fix for $1800 and the pick up it’s doing the same lot for nothing lost money be fix for $1800 and the pick up it’s doing the same lot for nothing lost money More

The service advisor was very helpful and worked diligently to resolve the issue with our vehicle. diligently to resolve the issue with our vehicle. More

Great service, warm smiles and knowledge about my vehicle. It's all positive. Great experience all around! Thank you AutoNation. vehicle. It's all positive. Great experience all around! Thank you AutoNation. More

Rocio was very helpful and kind. My car was in and out in no time. My car was in and out in no time. More

The lady that assisted me was pleasant and knew exactly how to help me.. answered all my crazy questions. how to help me.. answered all my crazy questions. More

My experience with AutoNation service could not have been better. From the first phone call to schedule a service appointment to my last visit to pick up my pickup, all the employees were friendly, knowledg better. From the first phone call to schedule a service appointment to my last visit to pick up my pickup, all the employees were friendly, knowledgeable and did what they said they would do. I was in for recall services and warranty work, which I know is not a "high paying" part of the service center's job. Still, they treated me like a "high roller"! More

I had an issue with my suspension air stabilization pump running frequently. I made an appointment at 7:30 am (the earliest appointment of the day) and arrived that day at 7 am on Thursday when the service running frequently. I made an appointment at 7:30 am (the earliest appointment of the day) and arrived that day at 7 am on Thursday when the service department opened. There was one other customer in front of my when I checked in at 7:10. I asked for a diagnostic to review the suspension pump issue and get an oil change. I told the service advisor that I was traveling back to NC and needed to get my suspension issue addressed quickly. After waiting for two hours and receiving no communication or updates, I went to the service advisor and asked for a status of my car. The person did not have any updates. I asked her to check on the car. I never received an update on that request. After another hour of waiting, I went back to the service advisor and asked for an update. She still did not have an update so I asked for her to check on my car again. After waiting another hour (4 hours in total), I went to the service advisor and asked for an update. The advisor told me I needed to replace an air compressor pump for my air stabilization system, however, the part wouldn’t arrive for another 3 hours and then it would take at least another hour to perform the repair. Since I arrived at 7 am and was the second customer in line that day, I asked why it took 4 hours to perform a diagnostic analysis and why there were no communication updates. I got a weak explanation about limited bay space to perform services. I paid for the oil change and diagnostic report but declined the pump repair to be performed since I didn’t have time for the repair to be performed) since I had a 10 hour drive that day). I called the Chevy dealership where I live an NC and discussed my issue with the service manager. We scheduled an appointment for the next Monday. The Amarillo dealership did not provide me with a copy of the results of the diagnostic with my invoice so I asked the NC service manager to call and request that report be sent to him to assist him with my repair when I arrived on Monday. He called several times and left voicemail messages but his calls were not returned. I sent an email to the service advisor and requested the results of the diagnostic and I never received a response. There are many issues related to the processes at this dealership’s service department. Providing quality service is about listening to the customer, setting expectations and effective/timely communication. This dealership personnel didn’t listen to my need to get the service performed as quick as possible to I could continue my travels, didn’t meet my expectation for a timely diagnostic and repair service (at least 3 hours for all services to be performed), failed to communicate their expectation for performing the services and failed to communicate in any form to provide updates/status of my car. From my perspective, it is very unprofessional not to return phone calls from the NC service manager that requested by diagnostic results and very poor quality service not to respond to my email request for the diagnostic report. I travel throughout the US and have visited many Chevy dealership service departments. This dealership should benchmark their processes to other dealerships to see how poorly this location is operated. More