AutoNation Chevrolet Amarillo - Service Center

Great service and timely. Professional, friendly people through out service and billing areas. Coffee and other condiments available. Professional, friendly people through out service and billing areas. Coffee and other condiments available. More

Staff was very helpful and efficient Everything was done in a timely manner My vehicle was washed and vacuumed Thank you done in a timely manner My vehicle was washed and vacuumed Thank you More

I'll start with the positive. My car is running and it's running well. The repair itself was good. However, the service was terrible. Starting with the day I made the appointmen My car is running and it's running well. The repair itself was good. However, the service was terrible. Starting with the day I made the appointment and was transferred to someone to discuss whether there would be a loaner car and if my warranty would apply. The phone rang for over five minutes and nobody ever picked up. I called the next day and left a voicemail. I called again that afternoon and left a second voicemail. Nobody answered and those calls were never returned. Day 3, I take my car in at 8 a.m., 30 minutes early. I needed diagnostics run on it so I knew if it was covered. There are no loaner cars due to inventory. I was very quickly ushered to a shuttle but had to tell them to hold on because I still had not spoken to anyone about my warranty. I was quickly dismissed and told to just email it. I provided the same call back number I had now done 3 times. I call for the first time about 3 hours later. Was on hold for 28 minutes. Later in the day for 3 minutes, only to be told it hasn't been looked out. Day 4 I called. No answer. Transfer. On hold 9 minutes. After three calls I get a ride up there. I am told again, that my car has not been looked at. I asked why I made an appointment for the previous morning and she has it always takes 48 hours. I asked why I wasn't told that and she said , well that makes people mad. Full disclosure, when I dropped the car off, I was asked if I could leave my car a few days. I told the gentleman that if it needed a few days to be repaired, I would figure something out. However, I was never informed it would take 48 hours just to diagnose it. I was basically told they were too busy to check voicemails and that's why I hadn't been called back. I was asked for a call back number since they'd apparently misplaced mine. Later in the afternoon I was called and told it would be repaired and ready on day 5. Day 5 late afternoon I call. It isn't ready. I ask if they are open day 6. They are, but that technician doesn't work that day. So it should be ready day 8. Day 8, nobody calls. I call and am told that it is done and just waiting. Not sure how long it would have sat there had I not called. Warranty covered it. Car runs well. However, if you want reasonable expectations or communication or just decent customer service, this isn't the place for it. At least ten total calls were made and I received one brief call back. More

Fast service. Cleaned the car after they worked on it. Quick shuttle pick up and return to the dealership to pick up my car. Cleaned the car after they worked on it. Quick shuttle pick up and return to the dealership to pick up my car. More

I always bring my Chevy truck to the Auto Nation for service. There was a recall for the roof rail that was fixed at no charge. They had a couple specials that saved me some money which is always helpfu service. There was a recall for the roof rail that was fixed at no charge. They had a couple specials that saved me some money which is always helpful in these times. I had an oil change, inspection for my up coming tags, and half price on a set of wiper blades and an alignment. They even washed my truck! I was given a ride home because the recall could take a few hours and when my truck was ready I was picked up and brought back to the Chevy house. I've bought all my Chevy trucks over the years from Auto Nation and even as far back as when they were called Plains Chevrolet and I've always gotten a really nice truck and each new truck had more "bells and whistles" than the last. Your service people are the best and the service I get is always the best. If anyone asks me where I got my truck I always tell them AutoNation. Don't go anywhere else. More

AutoNatiion Chevrolet is a great place to service all my vehicles very kind service, clean waiting room with Coffee or water, and they services my vehicle quickly they even recommended best services for my vehicles very kind service, clean waiting room with Coffee or water, and they services my vehicle quickly they even recommended best services for my miles and type of weather to keep me safe on the road I definitely recommend AutoNation for all I know they could have saved my life from any problem in the future. Thank you Delena Kelly, your Great and thank you for washing my truck. More

Great experience great staff made my shopping way easy And I hope that in the future I go back there shop with them again And I hope that in the future I go back there shop with them again More

Everything was excellent except for one thing. Did not get a sticker to know when I should next have my vehicle serviced. Did not get a sticker to know when I should next have my vehicle serviced. More

Horrible customer service and redundant excuses. Car taken in twice with an appointment in 6 months. There at least 5 days each time and not looked at Car taken in twice with an appointment in 6 months. There at least 5 days each time and not looked at More