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AutoNation Chevrolet Amarillo
Amarillo, TX
494 Reviews
AutoNation Chevrolet Amarillo is the best place for Chevrolet vehicles, used cars and trucks for sale, and Chevrolet service in North Texas. Our Amarillo showroom features one of the largest inventories of new Chevrolet vehicles in the area, as well having a large selection of used cars, trucks, and SUVs for sale. And if you can't find that perfect new or used Chevrolet, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom just off I-40 and S Osage Street.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 494 reviews
October 08, 2022
Once we made the decision to purchase, the transaction was smooth and fairly quick. We're very happy with the vehicle we purchased. We appreciate all folks that helped us at Auto-nation East. We most c was smooth and fairly quick. We're very happy with the vehicle we purchased. We appreciate all folks that helped us at Auto-nation East. We most certainly would buy another vehicle there. More
by brianhwill
Employees Worked With
Carlos, Chris, Amber
October 07, 2022
I brought my Solstice in because the transmission was downshifting very hard when I was slowing down. The dealership had my car for a few days and then called to tell me it needed a new water thermostat downshifting very hard when I was slowing down. The dealership had my car for a few days and then called to tell me it needed a new water thermostat and sensor. I voiced my concern that change those parts would have nothing to do with repairing my transmission. I was told that the technician said that’s what it needed. I asked if I got a return on my money if that did not repair the problem. I was told that we would deal with it if that happened. The car was returned to me on a Friday and I drove it throughout the weekend. It was continually downshifting very hard to the point it would shake the car. Also the water temperature ran the same as it always did. So nothing was repaired and repairs were made that were not needed. I returned the car to the dealership and asked them to find the problem and I would like to be credited back the money I spent for nothing. They called me a couple of days later and told me it was an intermittent problem with the Transmission Communication Module and it was unavailable. I did not understand why they were telling me it was intermittent when it happened every time I drove it. I was told that they could order it but it could be months before they could get it in. Most of the communication I had with Auto Nation was through text with Cassie. The last text I had with Cassie I asked her to go ahead an order it and I would like my money back I spent. Not only did she not order the part they didn’t even act like they would actively look for the part. I was not offered any money back or an apology for not repairing my car. I picked up my car and am now looking for a repair shop that would help me get my car repaired. I will not bring back any of the three vehicles I own to this dealership and I will actively tell everyone I can not to use your service department. This was the worst experience I have ever had at a dealership. Your people need some training on customer service cause they seem to have none. Thanks for nothing. More
by Mystere58
Employees Worked With
Cassie
October 07, 2022
Horrible customer service and redundant excuses. Car taken in twice with an appointment in 6 months. There at least 5 days each time and not looked at Car taken in twice with an appointment in 6 months. There at least 5 days each time and not looked at More
by Russellhm
Employees Worked With
Not sure
October 06, 2022
Had a great purchase experience! Friendly staff that made the process smooth and simple. Was definitely worth the extra miles to make the trip there! Friendly staff that made the process smooth and simple. Was definitely worth the extra miles to make the trip there! More
by kelli.e
Employees Worked With
Brandon, Ryan, David
October 06, 2022
Professional, attenuative, likeable, responsive, diagnose the problem and fixed in a timely manner. I will be visiting this dealership again, Robert in the service department was great. Thank you. the problem and fixed in a timely manner. I will be visiting this dealership again, Robert in the service department was great. Thank you. More
by dwise
Employees Worked With
Robert
