AutoNation Chevrolet Airport - Service Center

The service department was below poor but that was the lowest score they had. Made an appointment early on Sunday to have my car serviced, I explained to the lady I had the FMMP (the free service package lowest score they had. Made an appointment early on Sunday to have my car serviced, I explained to the lady I had the FMMP (the free service package I BOUGHT with my car that comes from Chevrolet). She told me to just bring in my FMMP info and the service will be covered. Sunday morning came, I parked my car in the service bay and asked if that is where I should leave it for service, the man who greeted me (which I later found out was the manager of the Service department) responded with "I am the only one here, what do you want?" I explained to the man I made an appointment to get service done since my FMMP emailed me and just said i need to come in for service, but did not say what. The manager got my paper work (which had the wrong model of car on it) and proceeded to ask me what service had been done on the car. I told him I bought the car used, so I was unsure. He then responded with "Oh, well let me call the dealer you bought the car from" (which was New Smyrna Chevy which was an amazing experience) "and talk to them." I was unsure of why he was calling but I said ok and waited. He made a few phone calls then came back and said they were not open til 11, so I had to pay for the services (of which were still undetermined). I told him that no one told me on the phone I had to come in to Courtesy Chevrolet when New Symrna Chevy was open so they could call about my FMMP. The manager of service then replied with "Well I can't just give you a free oil change." Since I was already having issues, and he seemed very unprofessional and rude, I asked him who the manager was and if I could talk to them. He then replied with "I am the manager, you're talking to him." So when I asked who was above him he gave me a quick name and said "but he is not here." So I asked the man for a phone number that I could call. He pointed to a sign then started to walk away from me. I then said "Excuse me, can you show a little customer service and at least write it down for me?" He then scribbled the name David Vega and walked away. I wish I would have caught the managers name, but I was so shocked at the rude and unprofessional manner of this man that I never caught it. Of course, the dealership does not have any names posted on its website, and with good reason. I'm sure they get enough complaints that they don't want people to know who they are. But if you go on New Smyrna Chevy's website, they have pictures and names of all the staff. I have left a message for Mr. Vega, I will update with his response. More

I am a 12 year customer. Went in for service today. My appointment was ready. They new my name from facial recognition. They were friendly. They detailed my Cruze. There were no charges and it was easy to appointment was ready. They new my name from facial recognition. They were friendly. They detailed my Cruze. There were no charges and it was easy to leave this dealership. I have leased 4 cars and have only paid for oil changes over the whole time. Best dealership I have ever done business with!! More

*************DO NOT BUY FROM THIS COMPANY!!! THEY DO NOT CARE ABOUT YOU ONCE YOU BUY THE VEHICLE!!!! Wow! I am fuming mad right now because I am trying to simply collect a refund from the extended warranty CARE ABOUT YOU ONCE YOU BUY THE VEHICLE!!!! Wow! I am fuming mad right now because I am trying to simply collect a refund from the extended warranty on the vehicle I purchased from them a year ago. I just sold it and I'm going to use it to put a down payment on another vehicle. I have been trying for the last 3 days to get a quote from them for the amount expected back and they keep telling me they will call me back in an hour and never do. The finance manager along with her staff is completely and utterly incompetent and does not care about the customer. Additionally, back a week or so ago I asked a lady (I don't remember her name) over the phone, who works in the service department, about window tinting and she told me she had no idea what days the guy who performed the service was there and told me to come in and ask one of the guys that works in the garage....ARE YOU SERIOUS?! Since she works there I guess it is too much for her to get off her xxx and walk around the corner and ask. I haven't been this frustrated since I had to deal with Dell's customer service over the phone in India. DO NOT BUY FROM THIS COMPANY!!! THEY DO NOT CARE ABOUT YOU ONCE YOU BUY THE VEHICLE!!!!************* More

Was told I didn't know what I was talking about. They said their tech "just returned from school", but he knew NOTHING about the fluid that is now required for a diesel. Don't want ANYONE at this dealer said their tech "just returned from school", but he knew NOTHING about the fluid that is now required for a diesel. Don't want ANYONE at this dealership touching my vehicles!!! Was treated like an idiot that couldn't count! As it turned out, I knew MUCH more than they did about the diesel fluids. Also, the manager is an outright liar, which I have emails that prove that. More