AutoNation Cadillac West Palm Beach

Excellent customer service. Highly recommend AutoNation!! Great experience with the sales representative and general manager... Highly recommend AutoNation!! Great experience with the sales representative and general manager... More

If I could give AutoNation Cadillac West Palm Beach zero stars, I would. I bought a 2015 Jaguar F-Type S from them in May 2022, and it has been a nightmare ever since. The car has spent more time in the sho stars, I would. I bought a 2015 Jaguar F-Type S from them in May 2022, and it has been a nightmare ever since. The car has spent more time in the shop than in my driveway, and the repairs keep piling up. I purchased the AutoNation Platinum Vehicle Protection Program, which covered $20,000-$30,000 in repairs, but when my engine developed a knocking noise and metal scraps were found in the oil, my warranty claim was denied after over a month of waiting. Why? They claimed the car had "aftermarket modifications," including an aftermarket pulley, and a potentially hollowed-out aftermarket catalytic converter—none of which I was informed about when I purchased the car. I’ve only serviced it at Jaguar dealerships, so I know for a fact that I didn’t make these modifications. Even more frustrating, the only person who ever answered my calls at AutoNation Cadillac was the receptionist, who admitted that their 125-point inspection doesn't include checking the car’s computer for tunes or looking at parts for aftermarket modifications. The fact that this dealership sold me a heavily modified car without disclosing it is beyond negligent. I've called their corporate office countless times, only to be ignored or passed from one person to another. This dealership has wasted my time and money, and I wouldn’t recommend them to anyone. Buyer beware: they are selling cars with hidden modifications that void your warranty, and they won’t take responsibility for it. More

Rudy (salesman), is the best. Hard working, honest and very attentive. Service department also went above and beyond. Nothing but high praise all the way around. Hard working, honest and very attentive. Service department also went above and beyond. Nothing but high praise all the way around. More

The staff at AutoNation Cadillac West Palm Beach were fantastic. They treat you like family. The whole process was most pleasant since I been buying cars. They made sure I knew everything about my car be fantastic. They treat you like family. The whole process was most pleasant since I been buying cars. They made sure I knew everything about my car before I left and continue to check on me days after. More

Fantastic service and communication from Steven. Was welcomed and given a quick hug by Arturo, which made me feel welcome like family. The older gentleman, I guess he does the valet, because I was t Was welcomed and given a quick hug by Arturo, which made me feel welcome like family. The older gentleman, I guess he does the valet, because I was told to bring my ticket to him to retrieve my car from service…unfortunately, he wasn’t so nice, but we all have bad days and he must’ve been having one. He was unfriendly and didn’t seem to care that I had a question….even a small smile would’ve been nice. My car was fixed as quickly as Possible and getting a loaner care and returning it was super easy. More

Completely satisfied with the service and repair of my car! Courteous, professional, and trustworthy Thanks car! Courteous, professional, and trustworthy Thanks More

GREAT SERVICE STEVEN JENNER. ON THE OTHER SIDE YOUR CUSTOMER LOUNGE SUCKS .THE T V CHANNEL IS TERRIBLE AND NOT ONLY DID YOU TAKE AWAY THE SANSWICHS BUT ALL THE SNACKS.. MAKE SU ON THE OTHER SIDE YOUR CUSTOMER LOUNGE SUCKS .THE T V CHANNEL IS TERRIBLE AND NOT ONLY DID YOU TAKE AWAY THE SANSWICHS BUT ALL THE SNACKS.. MAKE SURE YOU TELL JOHN DI LUCA THE MANGER.. More

Efficient and helpful people. Especially the person who checked my car in when I arrived and Wilson who dealt with the rest Especially the person who checked my car in when I arrived and Wilson who dealt with the rest More

Not a professional as I hoped will tell you anything to get you out the door. get you out the door. More