AutoNation Cadillac West Palm Beach

Steve Janner best service adviser ever. Prompt service, great overall ownership experience. I will recommend. Prompt service, great overall ownership experience. I will recommend. More

The various administrative fees that they charge are quite a bit more than those shown on Autonation on line listings and their only explanation is that they have no control. Corporate makes the determi quite a bit more than those shown on Autonation on line listings and their only explanation is that they have no control. Corporate makes the determination. False advertising as far as I'm concerned and they make no effort to accommodate. Sale took over three hours Also they don't disclose in adds that warranty covered work has $100 deductible if you go to another Autonation dealer. I live3 hours away from their location. Gave me two keyfobs. One of which needed a battery. Not a pleasant experience. More

Everyone you talked to or seen was always smiling and it puts you in the right mood puts you in the right mood More

Appt scheduling was easy, they were punctual, in and out in loaner quickly, very friendly and work done timely. Absolutely solid experience. Actually I usually expect issues when it comes to servicing my ca in loaner quickly, very friendly and work done timely. Absolutely solid experience. Actually I usually expect issues when it comes to servicing my cars…I had none. And I normally don’t write reviews, but figured why not. They deserve it. More

Excellent service, easy purchase process, very knowledgeable and professional. Charles L. was very helpful answering my questions and would recommend AUTONATION to everyone. knowledgeable and professional. Charles L. was very helpful answering my questions and would recommend AUTONATION to everyone. More

Abbi, Mayara & the entire team made my buying experience great. All paperwork was prepared so I did not have to wait around. The truck was detailed, prepped and ready to go. Will definitely do business agai great. All paperwork was prepared so I did not have to wait around. The truck was detailed, prepped and ready to go. Will definitely do business again with these guys. More

I had a great experience at AutoNation Cadillac West Palm Beach. Our sells rep John Hoover was very professional and helpful! Beach. Our sells rep John Hoover was very professional and helpful! More

urchased a 2021 Cadillac Escalade from this dealership in August 2024 — my fourth vehicle from them. Unfortunately, the service experience has been completely unacceptable. Less than two months after purc August 2024 — my fourth vehicle from them. Unfortunately, the service experience has been completely unacceptable. Less than two months after purchase, the vehicle needed a fuel module replacement. I also reported a faulty navigation system, which the service department never properly inspected — just told me to buy a $399 SD card. I later bought the genuine card directly from Cadillac, and the issue still wasn’t fixed. I returned with multiple safety-related concerns: rear camera visibility, navigation malfunction, and parking assist failure. Despite providing clear proof, the service department refused to fix the issues and instead charged me for an unresolved visit. Their only solution? A “discount” to fix something that was defective from day one. At this point it’s a safety issue. My vehicle has full coverage warranty that I purchased from dealership as well. As the owner of a transportation company that imports more Escalades than anyone in the Caribbean, this level of negligence is unacceptable. Buyers beware — the service you get after the sale is not what you’d expect from a Cadillac dealership. I will be filing complaints with the FTC, State Attorneys office and manufacturers. UPDATE: I have emailed the GM, No response. Neither has the individual that is monitoring this account has reached out. Compliant has been filed with State Attorneys office as well FTC. Will be filing with manufacture this week as well More

Found a vehicle at this dealership a thousand miles away from my residence. When I reach out, I was told it was the vehicle was still available with no purchase inquiries. We started the purchase process, w from my residence. When I reach out, I was told it was the vehicle was still available with no purchase inquiries. We started the purchase process, when the paper work got to finance, my sales person stated he was going on vacation and that one of his colleague will see me through the sale. Inquires to my excellent credit was ran. I seek out a better interest based on my excellent credit and secured a lower rate. Lo and behold I get a text message from the sales person that is on vacation, not the sales person that was filling in, that the vehicle was no longer available. I reach out to Finance, their supervisor etc. Finance would have their calls screened. My experience with purchasing vehicles, is when there is someone else interested in a vehicle that is going through a purchase a security deposit may be asked, which I would have gladly provided. If they was just transparent and said they wanted to sale to someone on site, that would have not warrant this rating. I was terribly disappointed! More