AutoNation Cadillac Corpus Christi

The Dealership needs to conduct better customer service training for each of its employees. The customer should always be taken care of and given updates instead of us trying to call with no avail. This training for each of its employees. The customer should always be taken care of and given updates instead of us trying to call with no avail. This starts with the Service Manager Randy Rogers, who also did not return any of the calls. They give excuses as to why the vehicle hasn’t been attended to by a Technician and information that is no concern of ours. When making the appointment for a specific issue, the Dealership should have the experienced Technician available at the time of appointment to handle the problem in order to have the vehicle returned to the customer within the same day, especially when the vehicle is dropped off at 8:00 am, given them a full day to work on it. More

Absolutely horrible, my Escalade was schedule for service on the 20th for 45,000 mile maintenance and loud popping noise Front suspension. The vehicle wasn’t even looked at for 4 days then I was told they on the 20th for 45,000 mile maintenance and loud popping noise Front suspension. The vehicle wasn’t even looked at for 4 days then I was told they didn’t know the issue so had to wait for the master tech to look at it. I had to call everyday and most days couldn’t get return call. I left messages w the manager and there are 2 neither called me back. The 7th day i went in person to speak to the manager. 1 hour later he graciously blessed me with his presence. I told him 7 days without a vehicle is not acceptable and got a loner car. I was told later that evening that is was just a missing bolt. This was only the 4th time this vehicle has been is your service department and the 2nd time for the noise. When I went to pick up the vehicle I called Raymond service tech and informed I was returning the rental. He sent a great guy to pick me up. Can’t remember he name but very professional. When I arrived I had to wait another hour before I could get My vehicle if after calling 30 mins ahead. Absolutely the worst experience I’ve ever had w any dealership. This is one of the few Bad reviews I’ve written. Please do your homework and see how many vehicles and times me or my wife have used Autonation. Definitely my last time purchasing or sending any vehicles from Autonation Jason Ferguson More

Good,long wait there but finally got what I want my husband loved his corvette husband loved his corvette More

I drive 75 miles to visit your Chevy dealership instead of going to the one in my home town. I will continue to do so. Autonation is like family of going to the one in my home town. I will continue to do so. Autonation is like family More

Angel the service advisor was very helpful and polite. Very satisfied. The mechanic did a great job and the serviceman kept me in the loop. Very satisfied. The mechanic did a great job and the serviceman kept me in the loop. More

On time and courteous with great environment. Clean grounds and on top of any issues Clean grounds and on top of any issues More

Autonation Chevrolet Cadillac were quick to get me in and out! Great overall experience. Thanks Russel for you help. out! Great overall experience. Thanks Russel for you help. More

great attention to detail was pleasant and on schedule. made you feel welcomed and attentive to your needs. really a great place! made you feel welcomed and attentive to your needs. really a great place! More

The workers took a quick look at my truck and jumped on the work without worrying about time to go home as I had arrived 30 minutes before shutdown. This showed me they do care about my business the work without worrying about time to go home as I had arrived 30 minutes before shutdown. This showed me they do care about my business More

We told our salesman what we were looking for and he did all the looking and got back to us as soon as they were ready to finalize all of the paperwork. This helped so much with our busy schedules. all the looking and got back to us as soon as they were ready to finalize all of the paperwork. This helped so much with our busy schedules. More