AutoNation Buick GMC West - Service Center

Service agent was super pleasant and helpful. Oil change and tire rotation took hour and a half plus additional 15 minutes for bill to be ready. Timing should be reduced to max one hour for this Oil change and tire rotation took hour and a half plus additional 15 minutes for bill to be ready. Timing should be reduced to max one hour for this service.. More

Had a 9am appt. never finished. we picked up the car 230 pm. VERY POOR service dept. never got the oil changed. never finished. we picked up the car 230 pm. VERY POOR service dept. never got the oil changed. More

Harry was fantastic. We had great communication and the estimate was exactly what we were charged. We had great communication and the estimate was exactly what we were charged. More

I’ve been coming to this GMC for 15 yrs and am happy with them and will be coming back them and will be coming back More

Service writer Joey was great to work with. He kept. Me up dated. The work was completed on time..However The noise up front still is there. I have called to advise Joey about it . He was not av He kept. Me up dated. The work was completed on time..However The noise up front still is there. I have called to advise Joey about it . He was not available to take my call. Weighting to get it back in. Larry k Lentz. 303-921-6565 More

When no one else would help me get transportation, AutoNation West did!! I appreciate them paying for an Uber to get me to the dealership, and for the service they provided. Austin and Carlyle came t AutoNation West did!! I appreciate them paying for an Uber to get me to the dealership, and for the service they provided. Austin and Carlyle came thru for me. I am the proud owner of a 2020 Terrain SLT! You guys Rock!! More

I recently had my 2009 Buick checked out for any repair work that might need done. Harry was very helpful in explaining everything to me and setting up appointments to have all the issues taken care of. work that might need done. Harry was very helpful in explaining everything to me and setting up appointments to have all the issues taken care of. More

Harry was very helpful in getting my car back quickly! Great job by everyone there. The shuttle driver, Maddie, was also very good and a pleasure to chat with on the drive Great job by everyone there. The shuttle driver, Maddie, was also very good and a pleasure to chat with on the drive More

This dealer had my car from May 31 until July 12, 2022 for a 13 hour job of replacing the head gasket. They kept telling me it would be done then when the day came it was not done. This went on for week for a 13 hour job of replacing the head gasket. They kept telling me it would be done then when the day came it was not done. This went on for weeks. They told me my car was top priority and then said that they had people come in from out of state and their cars were done first because these people were on vacation. They thought since they gave me a loaner car 3 weeks in to the ordeal I should be happy. They do not communicate with the costumer by calling at letting you know when your car would be fixed. I or my husband were the ones calling to find out what was going on. I tried for a week to get a hold of the service manager and finally the reception Karen hand delivered a message to him and he finally called me and said my car would be done the next Monday and it was a week later when I finally got it back. When I went to get my care the General Manager showed up and apologized and gave us a discount. She did follow up a week later to see how things were going.. I did call Buick Cooperate customer service and they never got back to me either. Poor Customer service More

My service advisor was courteous and did an excellent job. The truck was promptly serviced and ready for pickup at the promised time. job. The truck was promptly serviced and ready for pickup at the promised time. More