AutoNation Buick GMC West - Service Center

The crew at AutoNation Buick GMC West is by far the best I’ve ever experienced. They are always kind and welcoming. They provide honest feedback and never try to sell you something you don’t need. I feel I’ve ever experienced. They are always kind and welcoming. They provide honest feedback and never try to sell you something you don’t need. I feel like I’m being treated like family and trust them like I trust my dad. They always are able to get us in, and this is saying a lot because our schedule is not very accommodating. They also provide competitive pricing. This location is worth the drive I have to get there, and it gives me comfort to know my car is in such good hands. More

Customer service rep Joey is great, but the time waiting and the trip out for us was a bust. I know something is wrong with the front end and I understand about process of elimination. So they wanted to do and the trip out for us was a bust. I know something is wrong with the front end and I understand about process of elimination. So they wanted to do a rotate and balance to see if that corrected the shaky front end. Well 127 dollars later and the problem is still there. So I have to make around round trip over 2 hours drive to drop off the car so they diagnose and look further into it. I even emailed ahead of time to request a service loaner car and then I would be okay leaving my car with them. I really think they should plan things out just a bit better and make it easier on the customer. Well the big picture is I will take my car back and hopefully they get to the route of the problem and me and my family are back on the road safely. More

Service call was simple, clean, and efficient. They listened to my concerns and downloaded car diagnostics. They steered me toward service tasks that would address the issues and extend the car's They listened to my concerns and downloaded car diagnostics. They steered me toward service tasks that would address the issues and extend the car's life without wasting my money. Service was performed on time and with a confirmation call at the end of the day. More

This maybe could have easily been a 1 star, but most of the associates we worked with were good and overly friendly, even the one that completely dropped the ball. I think communication could have gone a the associates we worked with were good and overly friendly, even the one that completely dropped the ball. I think communication could have gone a long way. This has nothing to do with not finding the problem, but the fact it took 3 weeks of no communication before we ran it up the ladder and finally had some action taken. We do understand stuff happens, but after 8-10 unanswered and unreturned calls and 3 weeks, we had no choice but to find someone who would. I am sure the dealership at a whole is good, but this experience for us was not. This is our closest GMC dealer and we have multiple so rather disappointing. More

They were very courteous, friendly, informative and prompt with getting my car returned to me. prompt with getting my car returned to me. More

Always great customer service. Great communication. Joey is super awesome. My car is running great Great communication. Joey is super awesome. My car is running great More

Very helpful, very timely, very friendly personnel, very customer service oriented. Even in comparison to other Auto Nation dealers. customer service oriented. Even in comparison to other Auto Nation dealers. More

Punctual with service appts and absolute professionalism and courtesy. Clean and relaxing atmosphere in waiting area. and courtesy. Clean and relaxing atmosphere in waiting area. More

My appointment was on time and the job was done completely to my satisfaction and expectations. completely to my satisfaction and expectations. More

They did a great job with my truck and excellent service, the personal if so nice the personal if so nice More