AutoNation Buick GMC West - Service Center

Got my truck in quickly for an air bag recall, was told a couple hours, but ended up taking most of the day due to a bracket that was not at dealer. Advisors were pleasant and easy to work with. Did recomme couple hours, but ended up taking most of the day due to a bracket that was not at dealer. Advisors were pleasant and easy to work with. Did recommend additional services whixh seems pretty typical. Overall good experience for warranty item, likely won't do recommended services at dealer though as the cost there is quite a bit higher than my regular diesel shop. More

Have great communication with customers. Always keep updates about any problems with the vehicle being worked on. Great flexible schedule when you need them. Always keep updates about any problems with the vehicle being worked on. Great flexible schedule when you need them. More

Great communication and updates. Friendly and knowledgeable. Had a supply chain issue for a part but Joe kept me informed over the time they had the vehicle. Friendly and knowledgeable. Had a supply chain issue for a part but Joe kept me informed over the time they had the vehicle. More

Took to long to do an inspection for a new maintenance contract. Should have been just about 2 hours, not 4!! contract. Should have been just about 2 hours, not 4!! More

If I could leave 1 star I would. We brought our GMC in for a 45,000 mile service. I chose the comprehensive service (Close to $1,000). Service was on a Friday. I assumed this woul We brought our GMC in for a 45,000 mile service. I chose the comprehensive service (Close to $1,000). Service was on a Friday. I assumed this would take a while and I ASKED if it was possible to pick up my car the next day. I was told yes that was fine. We picked up the car on Saturday. Driving it the next few days we noticed that it pulled to the right. Since there was supposed to be an alignment done with the service we called back and the techs said they could fix it on Friday. This time I SAID I needed the car back by Saturday as I did not have someone to give me a ride to pick up the car at any other time. I was told this was fine. When we picked up the car on Saturday, my husband was informed that the Alignment issue was OUR FAULT. He was told since we DEMANDED to have the car back in 1 day originally, that the techs did not have enough time to do the proper alignment, they did it on the rack. We were charged for alignment. And my husband was told that Autonation was graciously NOT going to charge us to fix the problem. So Autonation charges you for the work, does NOT do the work, then blames you and wants you to be grateful that they did not charge you AGAIN to fix their problem. Never going back. More

Great Service for oil change and Tire rotation. I’ll use them again! Quick Service and nice Staff. I’ll use them again! Quick Service and nice Staff. More

Went in for a wheel alignment, was called by Joey who informed me there's $2300 worth of suspension repairs - ball joints, tie rods, control arm and a transmission oil change and rear brakes that needed informed me there's $2300 worth of suspension repairs - ball joints, tie rods, control arm and a transmission oil change and rear brakes that needed pads and a flush. I maintain my truck fairly well. Picked the truck up and left in a hurry. Funny, went to 4 Wheel Parts and they did the alignment with no other issues. I even asked them to check the front end suspension and steering components. All good. Soooo...you decide if this GMC service center is the place to go. The old staff were pros. Not any more. More

First time to this dealership. Truck had a recall. They found the recall, provided the service in the time promised, checked the truck for any other issues. Friendly, professional, timely service. Would found the recall, provided the service in the time promised, checked the truck for any other issues. Friendly, professional, timely service. Would recommend them to others. More

excellent service, Gary service manager was awsome. Highly recomended to others. thank you we will come again. Highly recomended to others. thank you we will come again. More

Laura is excellent in the whole AutoNation arena 5star service service More