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AutoNation Buick GMC West - Service Center
Golden, CO
127 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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127 Reviews of AutoNation Buick GMC West - Service Center
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May 26, 2022
The staff in the Service Department was very professional. They were very polite and kept me updated on the status of the repairs being completed on my car. I appreciate my service representat professional. They were very polite and kept me updated on the status of the repairs being completed on my car. I appreciate my service representative, Harry. He is great!!! More
by Erin
Employees Worked With
Harry - Service Desk Intake
May 20, 2022
I'm pleased with the service I've gotten over the past 16 years. Now, if we can just figure out how to watch the new overview maintenance videos, on my phone or computer, I'll be even happier. years. Now, if we can just figure out how to watch the new overview maintenance videos, on my phone or computer, I'll be even happier. More
by zoes.mom
Employees Worked With
Joey & Gary
May 20, 2022
I am extremely pleased with the service that I received from Harry and the crew. I appreciate the follow-up every day and he went out of his way to explain things about my car and what was being inspected from Harry and the crew. I appreciate the follow-up every day and he went out of his way to explain things about my car and what was being inspected. I will not go to any other dealership in the future as I am very happy with these folks. More
by Erin
Employees Worked With
Harry - Service Desk Intake
May 14, 2022
Made an appointment to get the RCDLR module reprogrammed after I put a new one on. I was told when I made the appointment it would take about 1hr to complete, but when I got to the dealership they said it after I put a new one on. I was told when I made the appointment it would take about 1hr to complete, but when I got to the dealership they said it was going to take a couple hours. I waited 2.5 hrs and my car seemed to be fixed, but unfortunately the next day the original problem came back. I called the dealership back and explained my car wasn't fixed and needed to have additional scan work done to diagnose the problem and was quoted $236 minimum to diagnose the problem. I think that is way too expensive so I will have to take my car somewhere else and get the problem fixed. More
by Chrisask
Employees Worked With
Not sure what his name was
May 13, 2022
Always great customized customer service. They care about me and my car. I am a loyal customer of many years and several cars and trucks. They care about me and my car. I am a loyal customer of many years and several cars and trucks. More
by Evergreenbear
Employees Worked With
Gary and Harry
May 12, 2022
Never called with updates as promised. Kept vehicle for over a week and didn't focus on finding the issue. Finally got the issue fixed and the same issue happened again in less than three Kept vehicle for over a week and didn't focus on finding the issue. Finally got the issue fixed and the same issue happened again in less than three weeks. To top it off, there was a new huge dent in my bumper on my brand new truck and they won't admit they did it. I would never recommend this service location. More
by melissagator
Employees Worked With
Jeff
April 27, 2022
General Good I have a Saturn ION. Saturn, used to be under GMC, but is now defunct. Saturn uses GMC parts so I need to take it to a GMC dealership. My car is over 100K in mileage; Saturn, used to be under GMC, but is now defunct. Saturn uses GMC parts so I need to take it to a GMC dealership. My car is over 100K in mileage; I happen to acquire the original Saturn "Maintenance Log: High Altitude Service Requirements" as a hard copy. I prefer that they take their time to do the maintenance right so I tend to schedule in the middle of the week and leave it over night. In general, service advisors always seem to ask: "What is needed ?", to which I reply "do what's in the maintenance book for the mileage". I tend to forget what was previously done and when (for example: "flushing the transmission fluid"; I hope their computers logs will be able to answer for me Typically the AutoNation website "schedule Service" feature does NOT allow a text area field to accept your input on what you need. (It still does not) This time I was **PLEASANTLY** surprised by #1: when I scheduled service, I got the email address of my service advisor allowing me to send email with a PDF file attachment of the relevant page in the previously mentioned Maintenance log #2: the service advisor was able to consult their "maintenance computer" on suggested maintenance line-items and essentially ONE UP ME (or do it better) #3: the service advisor left a voicemail indicating: "it was done and ready for pick up" (typically they tend to forget this step. I call ahead to make sure before pickup) The first wrinkle (which that Autonation has NO control over) was due to a personnel shortage, I had to wait an extra day for the maintenance to be completed The only other wrinkle was that when I dropped off my car in the afternoon (the day before the appointment) ... the courtesy shuttle was unavailable (assigned to pickup parts) so I had to take a cab home. It took the cab company roughly an hour to dispatch a taxi (luckily I cleared my scheduled and assumed the worst case) More
by JK
Employees Worked With
Joe Hancock
April 26, 2022
Scheduled an appointment for 2 weeks out to have the diagnostic run on the check engine light. We dropped it off the night before for our Wednesday appt - we heard nothing by the afternoon so WE had to diagnostic run on the check engine light. We dropped it off the night before for our Wednesday appt - we heard nothing by the afternoon so WE had to call. They had not run the test and their bays were full and the excuse we got was the tech was out sick and they are short handed. Why schedule an appointment then. They said they could fit us in on Monday - "was that okay to leave our vehicle and wait until then." No it's not we had an appointment. It was excuse after exuse. The tech had to get approval from the manager for us to pick it up. That was unheard of since it is our car. Very disappointed in the service since we bought the vehicle there in 2012 (actually bought 2 at the same time) and have all previous work done there. When we picked it up our vehicle not an apology or anything. Never again will we use GMC or purchase from them. More
by Julie
Employees Worked With
Harry
