AutoNation Buick GMC West - Service Center
Golden, CO
127 Reviews of AutoNation Buick GMC West - Service Center
GMC - does not care about it's service. Painfully obvious now after 2.5 years of owning a 2022 GMC Sierra. No regard for their customer - and zero care if that customer makes a complaint. T Painfully obvious now after 2.5 years of owning a 2022 GMC Sierra. No regard for their customer - and zero care if that customer makes a complaint. This service department at least tried to help but still messed it up and didn't care that they messed up my Truck that I went from loving to hating due to the GMC service. Avoid GMC at all costs - if you can't trust the service to be right you are asking for trouble, I found out the hard way. More
Brought vehicle in at 8am for service appointment. Had you look into wireless cellular charger not functioning properly and issue with auto climate control fan speed turning down when starting the ve Had you look into wireless cellular charger not functioning properly and issue with auto climate control fan speed turning down when starting the vehicle. Took 6 hours for them to determine that the wireless charger needed to be replaced. Had to reschedule for when parts would come in. Scheduled an appointment with Austen before leaving for 8/30. Came in this morning and was told they had no record of my appointment and that I'd have to wait all day or reschedule. Disappointed in the level of service at this dealership. I guess I'll be here all day again and don't think I'll be returning for service or for new vehicle purchase at dealership in the future. More
Great service, great people. .. Very professional ... However they said they would send me an email for the service that was preformed... I never received it ... Other than that e .. Very professional ... However they said they would send me an email for the service that was preformed... I never received it ... Other than that everything was good !!! 👍 More
Customer service is great, very helpful! I switched over to this dealership for my truck services needs and have been happy I did. Thank you! I switched over to this dealership for my truck services needs and have been happy I did. Thank you! More
The lower rating was from the lack of communication during the service period. They should have had more contact with the owner while the vehicle was in the shop. during the service period. They should have had more contact with the owner while the vehicle was in the shop. More
We sought evaluation of a strange noise encountered on a cross country road trip. On a Saturday afternoon we pulled into AutoNation GMC, without an appointment, and service director Ben Dackiewicz diagnose cross country road trip. On a Saturday afternoon we pulled into AutoNation GMC, without an appointment, and service director Ben Dackiewicz diagnosed the problem (broken heat shield), provided a temporary solution, and arranged for the permanent repair. He ordered the necessary parts and arranged a return service appointment at my convenience. At that follow up appointment, not only was the problem remedied, they did an additional oil change and still had me out the door and back on the road BEFORE my appointed service appointment time. All at a most reasonable price. More
Being greeted by Joey when I drove in to the service entrance was just a nice touch of the customer service that you provide. You have a real gem with Joey...I have asked to talk with him every time I entrance was just a nice touch of the customer service that you provide. You have a real gem with Joey...I have asked to talk with him every time I call or visit. More