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AutoNation Buick GMC West - Service Center

Golden, CO

4.2
127 Reviews

127 Reviews of AutoNation Buick GMC West - Service Center

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October 11, 2024

GMC - does not care about it's service. Painfully obvious now after 2.5 years of owning a 2022 GMC Sierra. No regard for their customer - and zero care if that customer makes a complaint. T More

by pgehrke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Doebele
Oct 15, 2024 -

AutoNation Buick GMC West responded

Hi, we appreciate you taking the time to respond. The staff at Autonation Buick GMC West take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (303) 578-6095 to discuss what we can do to help.

August 30, 2024

Brought vehicle in at 8am for service appointment. Had you look into wireless cellular charger not functioning properly and issue with auto climate control fan speed turning down when starting the ve More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austen
Sep 02, 2024 -

AutoNation Buick GMC West responded

Hi Ron, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (303) 578-6095 at your earliest convenience to discuss how we can turn this experience into a positive one.

August 20, 2024

I like the way they handle the customer. Always friendly and professional. Did what the needed to do to fix my car. More

by dagmmeldrum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey
Aug 24, 2024 -

AutoNation Buick GMC West responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 12, 2024

I made my appointment went there and my car was out in less then an hour Good job guys More

by Lechtrujillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Jul 14, 2024 -

AutoNation Buick GMC West responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 06, 2024

Great service, great people. .. Very professional ... However they said they would send me an email for the service that was preformed... I never received it ... Other than that e More

by Joegonzales4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Jul 08, 2024 -

AutoNation Buick GMC West responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

Jul 08, 2024 -

Joegonzales4 responded

My email address Joegonzales4@comcast.net

February 27, 2024

Customer service is great, very helpful! I switched over to this dealership for my truck services needs and have been happy I did. Thank you! More

by Djsmith1022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey
Mar 01, 2024 -

AutoNation Buick GMC West responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!

November 01, 2023

The lower rating was from the lack of communication during the service period. They should have had more contact with the owner while the vehicle was in the shop. More

by skibum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
do not remember
Nov 03, 2023 -

AutoNation Buick GMC West responded

Hi, here at Autonation Buick GMC West, we strive for excellence, and are disappointed to hear that you received anything less. If you'd like, please contact our General Manager at (303) 578-6095. We'd appreciate the chance to make your experience a positive one.

October 26, 2023

I always get great service there, thanks for your service advisor Joey. And service Mgr. For taking me in early. More

by geo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey
Oct 28, 2023 -

AutoNation Buick GMC West responded

Hi Geo, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

September 27, 2023

We sought evaluation of a strange noise encountered on a cross country road trip. On a Saturday afternoon we pulled into AutoNation GMC, without an appointment, and service director Ben Dackiewicz diagnose More

by craigbanderson2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Dackiewicz
Sep 29, 2023 -

AutoNation Buick GMC West responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

September 06, 2023

Being greeted by Joey when I drove in to the service entrance was just a nice touch of the customer service that you provide. You have a real gem with Joey...I have asked to talk with him every time I More

by QUACKJE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
joey
Sep 09, 2023 -

AutoNation Buick GMC West responded

Hello, we're happy you found our staff to be so supportive during your experience here at Autonation Buick GMC West. Don't hesitate to call us if you ever need anything. Be safe on the road!

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