AutoNation Buick GMC West Sahara - Service Center

Just horrific. After initially being told that the problem with the used car we just bought would "work itself out over time" (yes, on a 3 year old car), we got the After initially being told that the problem with the used car we just bought would "work itself out over time" (yes, on a 3 year old car), we got them to take the car in for service under its 90 day warranty. Even though the issue with the car wasn't mechanical or safety related, they kept the car while waiting on parts. And waited. And waited. All the while telling us the part would be in tomorrow or the next day. Getting them to answer the phone or return a call or email was lost hope. After over a week with no car, the GM kindly agreed to get us a rental. Even that was problematic as we told them we needed it in the am (to pick up family from the airport) she assured me the tech would be in at 7am to handle it. By noon we hadn't heard anything so just showed up at the dealership where they took care of the rental smoothly, but with no mention of the fact that they hadn't done what was promised. After many complaints, they finally had us take our (still unrepaired) car back until the parts arrived. Which should have been their policy since day 1, BTW. We then waited for them to contact us that the parts had arrived. 13 days later they still hadn't reached out so I contacted them. Yeah, the part had been in for a week already. Once we brought our car back to them the fix itself took only a few hours, yet the process was over a month long with zero communication and many fits and starts. Unless someone has a gun to your head, don't even think of having them work on your vehicle. More

My Terrain was recalled for lights - went to dealership 3 times with scheduled appointments and you say you don't have the part. First to see if I qualify (they never ordered the part). Second trip cuz the times with scheduled appointments and you say you don't have the part. First to see if I qualify (they never ordered the part). Second trip cuz they didn't order the part, so ordered it. Appointment yesterday and after 1.5 hour wait - with an appointment - they tell me they don't have the part. Why do you ask me to come in if you don't have the part? Been there 3 times so far and vehicle is still not fixed. I've never experienced service like this in the 55 years I've been driving a car. Needless to say, I will never recommend you guys, yet buy a car, and have already told friends about this experience. More

Was in and out in good timing, only issue I didn't receive my complementary vehicle wash. receive my complementary vehicle wash. More

Convenient location and the sales department took care of any issues I had with my used car and I paid nothing. any issues I had with my used car and I paid nothing. More

My vehicle was serviced within the time promised and cleaned when I pick it up. I was called within a short period of time that it was ready cleaned when I pick it up. I was called within a short period of time that it was ready More

Took great care of my device needs . Brian my service agent is so professional and thorough. Keeps me updated on progress of my vehicle, which is so nice when I’m stressed about my vehic Brian my service agent is so professional and thorough. Keeps me updated on progress of my vehicle, which is so nice when I’m stressed about my vehicle More

Got there and was help with the recall matters on time. Parts needed were ordered and waiting to be installed. Parts needed were ordered and waiting to be installed. More

I was 400 miles from home when my battery light and service battery charging system light came on Service treated me like I was a local client that purchased and serviced all the time there. Found the service battery charging system light came on Service treated me like I was a local client that purchased and serviced all the time there. Found the part repaired the vehicle and had me on the way back home in a very timely manner Ezequiel went above and beyond to keep me updated on the progress Service Manager also touched base to let me know he was aware of situation the all around performance of service was top notch all around More

I took my Buick Encore to AutoNation Buick GMC. I went three times with the same problem, the check engine light was on. I spent over $4000,00 on my SUV this year. Every time I went, they said the I went three times with the same problem, the check engine light was on. I spent over $4000,00 on my SUV this year. Every time I went, they said they needed to keep my SUV for days, so I would have to rent a car from enterprise. I think it's a scam or con. I Finally spoke with the GM Mike, he was polite and check out the problem and said there was a part that was recalled by GM, the part was replaced, and I have not had any problems since. More

Thank you for the courteous and professional service. Each time that I received service I was always treated with a friendly and professional care. Each time that I received service I was always treated with a friendly and professional care. More