AutoNation Buick GMC West Sahara - Service Center

My 1999 GMC Sierra 2500 is stuck in Security mode and needs a radiator swap. They’ve had my pickup in the shop for over a week and I’ve had to call them every day to get updates. They always have short n needs a radiator swap. They’ve had my pickup in the shop for over a week and I’ve had to call them every day to get updates. They always have short non-answers and nobody will call back when they say they will. I found out yesterday that they just finally did the diagnostic and found out what the problem is (supposedly) and the parts haven’t even been ordered yet. I sent a new radiator with the truck. So with nothing accomplished, if I go pick up my vehicle (pay for another tow truck) they want basically $200 because they hooked up their computer to it when we already knew the problem is in the pass lock 2 theft deterrent resistor (and they haven’t touched the radiator) Not happy at all! We were supposed to move out of state last Monday, but we’re waiting on this place to get their act together. I called and left a message with the service manager this morning. I still haven’t heard back, but I’ll update this if my opinion changes at all. I should have just taken the truck to ‘Dad’s Garage’. He would have been done with it days ago. That’s the last time I don’t listen to my gut. More

Friendly paid attention to every detail as well as to my every concern. Great service Dept. every concern. Great service Dept. More

The work was done on time and keep up the excellent work. I will return on my next visit, I will return on my next visit, More

Love the staff and I’m always in and out quickly. They walk my through the inspection and findings, without the pressuring sales pitch. They walk my through the inspection and findings, without the pressuring sales pitch. More

Your service manager went out of his way to make sure I was taken care of as everyone else was busy. Every business needs more employees like him. was taken care of as everyone else was busy. Every business needs more employees like him. More

Awesome! Great experience every time. Brian will always ensure we are kept informed on the status of our vehicle and goes above and beyond to help us with any Great experience every time. Brian will always ensure we are kept informed on the status of our vehicle and goes above and beyond to help us with any questions we may have. More

This dealership is very professional and courteous. People friendly. l would recommend them to everyone. People friendly. l would recommend them to everyone. More

Excellent customer service, very nice and friendly, good work ethic, strongly recommendation autos services etc, work ethic, strongly recommendation autos services etc, More

Great staff very friendly and helpful. However, after having my vehicle for a week two out of three of my issues were not resolved and I made it clear I was planning a 1400 mile road trip. However, after having my vehicle for a week two out of three of my issues were not resolved and I made it clear I was planning a 1400 mile road trip. Now I’m 1400 miles from home and my car is being serviced at another Buick dealership. I’m disappointed but I understand things happen and I always had great service from them in the past so I’m willing to give them another chance, especially since the service staff is so accommodating and helpful. The mechanics need to pay more attention to their work before releasing the cars they service. More

Had and oil change. Alan is always professional, helpful & a pleasure doing business with them Alan is always professional, helpful & a pleasure doing business with them More