AutoNation Buick GMC West Sahara - Service Center

Had the car towed in and dealt with them over the phone. The problem was relatively simple to fix, but it had transmission fluid all over the engine bay. They were prompt in the repair and cleaned up the The problem was relatively simple to fix, but it had transmission fluid all over the engine bay. They were prompt in the repair and cleaned up the ATF very well; the tech earned an A. However, their phone bot was typically dismal to deal with and trying to contact Brian in Service proved to be impossible. The bill seemed pricy for the repair involved, but there was extra labor for cleaning, so I can forgive the cost. More

Brian Strawn is a great asset to Buick GMC always very helpful and does his job well helpful and does his job well More

I was tolded my car would be finish in 3 or 4 hours at 8-30 i picked up my car at 3-30 The Prices for the service were out of site. 8-30 i picked up my car at 3-30 The Prices for the service were out of site. More

Very expensive for a basic oil change. The charge price is way more than the advertising price. They only did the oil change and not even other fluids topping off. The charge price is way more than the advertising price. They only did the oil change and not even other fluids topping off. More

Every time I call to make to make an appointment with my at service writer I never have a problem at service writer I never have a problem More

Waited long time, very busy! Lotsa customers waiting! Yes, Good job, Will go back again! Lotsa customers waiting! Yes, Good job, Will go back again! More

Lines were long when I showed up for my appointment, but they got me in and out very efficiently and friendly they got me in and out very efficiently and friendly More

what a joke, need ZERO stars. called to schedule for oil and brakes, couldn't give me a price for oil change and gave me an absurd price for the frt brakes. apt at 1130 told that called to schedule for oil and brakes, couldn't give me a price for oil change and gave me an absurd price for the frt brakes. apt at 1130 told that oil chg was now $95 which is ridiculous, (now I know why they didn't tell me on the phone) and to forget brakes as to much $$, at 2pm went to xx on status to only be ignored and find out they were just stating it at 220 pm and service guy Al was trying to feed me some xx, told him to just forget it. service writer and mgr did nothing to fix/address issue and let me leave. they don't seem to care about customers very much and only the $$$. never told me exactly how long it would be, because if he would have told me 3 hrs I would have never done it. what was the point of making an appointment if your still going to wait 3hrs and for just an oil chg? .wasted 3hrs of my time waiting for nothing. bought from auto nation in AZ in 2012 and serviced by Sahara since 2015, will never use them again for anything More

Worst service i ever recibe i leave my truck on a saturday and i just keep calling mostly every day for the status of my truck and i was just tell tomorow is ready and they keep telling me the same f saturday and i just keep calling mostly every day for the status of my truck and i was just tell tomorow is ready and they keep telling me the same for 1 week and by the way i have a platinum coverage More

My service adviser is very professional and a very nice person he understands me and do mind to explains all my concerned he as patience all in all i like the Brain. person he understands me and do mind to explains all my concerned he as patience all in all i like the Brain. More