AutoNation Buick GMC West Sahara - Service Center

Customer service was not good. Would not communicate when told someone would get back with us. Had to leave messages through an answering machine and by text. When they would commu Would not communicate when told someone would get back with us. Had to leave messages through an answering machine and by text. When they would communicate it was by text only. We expected a call to go over the issue that was diagnosed on our vehicle and to discuss how to move forward. We received a text with a screen shot of the issue and a cost. Which the cost was absolutely outrageous but it is a dealership so we understand they mark up the cost. We’ve had our vehicle serviced for an oil change in the past here and had no issues. However when bringing it in for service we were told we would have it back that night. Didn’t hear anything until late that afternoon (after leaving messages cause we had not heard back by 3pm like the told us they would call) which was by text that they need more time they just now put it back to be diagnosed and he needed more time. Which is fine. However they still did not communicate to us and we had to keep calling and finally received our car back a couple days later. We will no longer be bringing our vehicle into this location. We will also spread the word about the outrageous cost and poor customer service. Granted it may have only been our representative that we were dealing with. More

Brain and Ezequiel helped me with a warranty issue on the back window of my 2020 1500 Sierra GMC Truck. They worked hard to ensure the company honored their work and got me back on the road the next day back window of my 2020 1500 Sierra GMC Truck. They worked hard to ensure the company honored their work and got me back on the road the next day More

My Service Advisor Armondo is the Best. !! Patient and Knowledgeable about my Truck and Always Greet me with my name !! Patient and Knowledgeable about my Truck and Always Greet me with my name More

My service advisor Citlalic was awesome. She kept me informed on the progress of my vehicle and called as sone as it was ready. She even sent the courtesy drive to pick me up at my work. Top She kept me informed on the progress of my vehicle and called as sone as it was ready. She even sent the courtesy drive to pick me up at my work. Top level customer service! More

us I said before very good attention from this guy Armando he put attention to my concern Thank you Armando he put attention to my concern Thank you More

Good service, washed my , cleaned my windows, friendly staff,appreciated appreciated appreciated and Will us them again and refer staff,appreciated appreciated appreciated and Will us them again and refer More

John Wong, the service advisor is great. His customer service has always been appreciated. And the shuttle service driver is a wonderful person. His customer service has always been appreciated. And the shuttle service driver is a wonderful person. More

This was my first visit to this dealership to get my vehicle repaired and everything went well. However, after only driving it one day after they said it was fixed, I had to take it back in with the en vehicle repaired and everything went well. However, after only driving it one day after they said it was fixed, I had to take it back in with the engine light back on. So I took it back in on Monday and they got back to me on Thursday that they missed some time, so I feel that I had to pay the labor fee twice. So we will see if it is fixed?? More

They were quick and explained everything greatly to me. They were very professional and courteous They were very professional and courteous More

I went in for an oil change only. The service team notified me that my car had a recall and took care of it for me while I was there, so I didn’t have to come back! The service team notified me that my car had a recall and took care of it for me while I was there, so I didn’t have to come back! More