AutoNation Buick GMC West Sahara - Service Center

I had to bring my 2021 Encore GX for the third time in year for a dead battery. Both prior visits we informed the service rep that the back windshield wiper was stuck. Both times we were told this issue year for a dead battery. Both prior visits we informed the service rep that the back windshield wiper was stuck. Both times we were told this issue was independent of the dead battery. We were also told by the service manager that batteries on new cars sold during the pandemic were not as good as batteries made prior to the pandemic. On the second visit, I was told unless we drive the car 5 miles once every three days, there is a high probability the battery would fail. Not sure how that works when use park your car at the airport for a 4+ day trip. I also shared that this information was not part of the sales managers sales process. I wonder why? It was not until we came in for the third visit and deal with the gentleman who oversees the service division that we actually found a resolution. He actually listened to the challenge and found a solution. I have had a 2015 Buick Enclave that has only had 2 batteries. This was part of my challenge understanding why a 2015 car performs better than a 2021 car. Two final points - when I was called and advised that my car was ready for pick up, I asked if it could be washed. I was told it was already done. When I picked it up, it had not been washed. Also, I have reached out twice with no response to share my experience with the dealership GM. Hence the reason I am now writing this review. More

They were very informative, polite and made sure to explain everything before any work was done. explain everything before any work was done. More

Kind very friendly service and very professional. I will recommend this to my friends And family. It’s always a pleasure to do business. I always trust my vehicle and it will be in good hands. I will recommend this to my friends And family. It’s always a pleasure to do business. I always trust my vehicle and it will be in good hands. More

I talked with a service manager he was nice and polite. Because I was on a trip and don’t live in your area I wanted it looked at that day. But he knew what was wrong. Well I needed to finish my trip. So I Because I was on a trip and don’t live in your area I wanted it looked at that day. But he knew what was wrong. Well I needed to finish my trip. So I rented a car and drove to Phoenix. But before the day was over I got a call to tell me he was wrong and it could be fixed sooner. If I had known that I would have stayed and not changed my trip. More

The service department was great! Very helpful and friendly. Got my car done quick and it’s been running great. Very helpful and friendly. Got my car done quick and it’s been running great. More

This was an outstanding experience today, I got my 15000 mile maintenance completed, and from the appointment set up to the process completed was awesome. Thanks guys for a job well done! mile maintenance completed, and from the appointment set up to the process completed was awesome. Thanks guys for a job well done! More

Great customer service from the time I drove up to the service line and was greeted by Jeremiah, who then introduced me to Armando (whom was the person I worked with) for my vehicle maintenance repairs. I service line and was greeted by Jeremiah, who then introduced me to Armando (whom was the person I worked with) for my vehicle maintenance repairs. I was told how long it would take and given an estimate on the cost for the general maintenance package. I elected to take the shuttle home (driver Kenny) was just a delight. Thank you GMC I will be back for future visits. More

Great costumer service from Ezequiel. I will be returning to Auto Nation GMC. They did a thorough check on my vehicle and all I went for was an oil change. To top it off they washed my ve I will be returning to Auto Nation GMC. They did a thorough check on my vehicle and all I went for was an oil change. To top it off they washed my vehicle when they were done More

I received exemplary customer service. I did not have to stay all day for my scheduled service appointment. And I was offered a great deal on future oil changes. I definitely did not have I did not have to stay all day for my scheduled service appointment. And I was offered a great deal on future oil changes. I definitely did not have an issue driving further because I know that my SUV is in the best hands. More

Excellent service and very knowledgeable mechanics. Highly recommend. I recommend bringing your vehicle to this dealership. Highly recommend. I recommend bringing your vehicle to this dealership. More