AutoNation Buick GMC West Sahara

Hate to be the guy to leave a public review but I am desperate on my lack of options so... Treat you great when you're giving them money, significant room for improvement when something goes wrong... desperate on my lack of options so... Treat you great when you're giving them money, significant room for improvement when something goes wrong... Turned my truck (2024 Denali 2500 HD Ultimate) in for repairs August 31st, 2024, think I may have received a single phone call the whole month of September. Had to physically go down across town and sit in the service department to speak to the service manager Brian about status and lack of updates in early October after numerous messages left with the service tech. Was given the standard your part is on back-order spiel, not able to find out anything from factory, factory this and that, blah blah blah. Was told I was being put on the list for a whole new transmission. After speaking with GMC customer care, doesn't look like that was ever done because they only seem me on the list for my original part. Have spoken to other dealerships who are receiving new transmissions pretty regularly after dealing with valve body back logs. Not mine though! This dealership seems pretty content with taking money for a new truck purchase and leaving you high and dry with payments while it collects dust outside of their service bays. Also, very comfortable with having me drive around in a rented Dodge Ram. Which is strange, I suppose brand pride isn't a thing anymore as long as the check clears. Service Tech - John Wong Last Communication Mid Dec 2024 Service Manager Brain Strawn Last Communication October 2024 Was told the GM is a guy named Dave Culp Called number provided in December 2024, no response back. More

My husband and I had a pleasant experience in purchasing our new GMCAcadia at Auto nation GMC Buick. Stephen Lubawy made the process fast and easy was very helpful. We are very happy with our GMC Acadia. Th our new GMCAcadia at Auto nation GMC Buick. Stephen Lubawy made the process fast and easy was very helpful. We are very happy with our GMC Acadia. Thank you auto nation More

I recently purchased a vehicle and the experience was nothing short of exceptional. From the moment I walked in, I was greeted with professionalism and friendliness. My salesperson, , was incredibly know nothing short of exceptional. From the moment I walked in, I was greeted with professionalism and friendliness. My salesperson, , was incredibly knowledgeable, patient, and genuinely invested in helping me find the right car for my needs. They listened carefully to my preferences, answered all my questions thoroughly, and never once pressured me into making a decision. More

Brian and Allen are amazing to tending to my issues with my vehicle. Great customer service. my vehicle. Great customer service. More

The people were very nice and treated us well. The advertised car was to our liking and.we bought it. The advertised car was to our liking and.we bought it. More

Service Advisor should check to make sure car was completed before turning over the car to customers. My air tires was really low & luckily I checked the air pressure before leaving. Also I told the completed before turning over the car to customers. My air tires was really low & luckily I checked the air pressure before leaving. Also I told the advisor regarding the noise coming from under my car when driving between 3 to 10 miles. It’s the same noise I brought my car in on the 1st service. But the tech could not create the noise. Advisor said I will have to leave my car for 3 days because the tech is busy. I asked for a loaner advisor said they don’t have loaners but I can pay for a rental @ $44 a day. I don’t see why I have to pay for a rental when it’s the same noise I brought my car in for service. If the tech didn’t refill my tire pressure are they really looking for the problem I’m having with this car. I’m having doubts on this service dept. I’ve heard stories about how tech just do the minimum and easy work. My car is less than a year old & I don’t think I have to pay for a rental More

Our Family was treated with respect and and professionalism. Brian Gonzales, sales, was transparent and honest. We received solid trade-in value on our trade in. Christopher Ditmore, Manager, m professionalism. Brian Gonzales, sales, was transparent and honest. We received solid trade-in value on our trade in. Christopher Ditmore, Manager, met our needs and was able to make the sale. Overall, great experience. More

Brain was super informative and helpful. Chris gave me the best deal on my new GMC Sierra. Chris gave me the best deal on my new GMC Sierra. More

Very clean, nice and professional. Not pushy at all, very easy to deal with. Great communication Not pushy at all, very easy to deal with. Great communication More