AutoNation Buick GMC Park Meadows - Service Center

Originally had scheduled battery replacement for tomorrow. However; the battery died last Friday. Had to get a jump. Once I did, l went straight to the dealership and they were able to replace it tomorrow. However; the battery died last Friday. Had to get a jump. Once I did, l went straight to the dealership and they were able to replace it that day even though my battery was not in stock. More

Payton was great and got all the issues addressed and completed in agreed upon time frame completed in agreed upon time frame More

My new 2022 GMC Sierra AT4 had a cooling system problem with fewer than 6,000 miles. I scheduled an appointment online and took the truck to the dealership quickly. When I arrived, I spoke to the Assistant with fewer than 6,000 miles. I scheduled an appointment online and took the truck to the dealership quickly. When I arrived, I spoke to the Assistant Service Manager who helped me get the service order input. He didn’t do a great job at explaining the service process or setting my expectations about the time for repair. He promised to contact me later in the day with an update, but didn’t. I called him and he informed me that the vehicle would not be ready for two days. When I asked about a loaner vehicle, he said the dealership had 6 loaner cars and they were all booked out. He couldn’t give me any other option for how to deal with my loss of a vehicle for a total of 3 days. On the day of pickup, I received a text message with a video showing the repair was underway. The message didn’t include any other information…such as an ETA for completion. I called the dealership and found out the ASM who was helping me was off for the day. It was around 2PM on a Friday when I was told to come pick up the truck. The dealership has a shuttle service available M-F from 8AM to 2PM. If your repair isn’t complete before 2PM, getting to the dealership is on you. I took an Uber to the dealership to pick up my vehicle. The guy who helped me was friendly and quick, but didn’t appear to have easy access to the status of my vehicle and had to ask his manager for help. Overall, I am not happy about the experience I had with this dealership. If my $100K vehicle breaks down, I should be given a loaner. Period. I should not have to call the dealership for updates. They should over-communicate with me. They should set expectations and deliver. More

Fast appointment, parts in stock, repair completed in time as promised. Excellent communications during repair process. time as promised. Excellent communications during repair process. More

Oil change was efficient and thorough. Nice facility. Took my coupons so it saved me some money Nice facility. Took my coupons so it saved me some money More

Despite being early for an appointment they got to work on my vehicle right away and completed the work much quicker than expected. on my vehicle right away and completed the work much quicker than expected. More

Been going to the dealership for as long as i can remember, never had an issue that they did not handle quickly and professionally. remember, never had an issue that they did not handle quickly and professionally. More

I had some problems reaching them by phone but when I got to the dealer Sean was great at the service desk. Very helpful! I’m gonna use a direct line to him for future needs! I really appreciated his servi to the dealer Sean was great at the service desk. Very helpful! I’m gonna use a direct line to him for future needs! I really appreciated his service! More

I've been dealing with this dealership since 2012, when I first bought a new 2012 Buick LaCrosse. I've always been pleased with the service and the staff. Bryan Curtis, who is now manager of finance, is first bought a new 2012 Buick LaCrosse. I've always been pleased with the service and the staff. Bryan Curtis, who is now manager of finance, is definitely a 5 star person - he is terrific and helped me with my warranties as well. More

I had an appointment, they took the car to service immediately. The vehicle was serviced and returned within a very reasonable amount of time. While waiting, I had a pleasant and informative convers immediately. The vehicle was serviced and returned within a very reasonable amount of time. While waiting, I had a pleasant and informative conversation with a salesman, even though he knew I wasn't buying a car. More