AutoNation Buick GMC Park Meadows - Service Center

TLDR: only go here if you're doing oil changes and brake jobs and don't bother setting up a appointment, they don't honor it anyway. I scheduled an appointment for 7:30am for a check engine light that ca jobs and don't bother setting up a appointment, they don't honor it anyway. I scheduled an appointment for 7:30am for a check engine light that came on but turned off by itself and potentially low brake fluid on my truck. I showed up at 7:30 and the service manager said the brake fluid level was fine but the error codes from the CEL needed more diagnostic. I tried nicely to get a approximate time as to when i might get a status update but the response back was "not sure, it has to go through our diagnostic process". Apparently that entire process meant it sat in the lot for 6 hours because it never moved in the MyGM app. Then when i finally called at 3:45pm, I got left on hold for 10+ minutes and then finally saw someone drive my truck around because the app said my gas tank level dropped 2% and the car moved "5 minutes ago". I got told by the service manager that the Technical Service Bulletin showed it was going to take awhile to go through the "thorough diagnostic process". If that meant drive it around the block a couple of times, see no codes show up and then clear the codes, I'd assume that'd take 10 minutes. What is the point of setting up an appointment at 7:30 for a 15 minute diagnostic and it takes ALL DAY?? Also, I do not want to talk to your General Manager, you can do some actual work for once in your career and pull up the security camera footage and listen to the call to verify what I wrote. Only guy who deserves 5 stars is the courtesy shuttle driver. We had a great conversation about travelling abroad. More

Service was slow and non communicative . Not even a thank you or have a good day Not even a thank you or have a good day More

always good and quick service and good and quick and easy to schedule and friendly to schedule and friendly More

They are available, accommodating timely, informative and helpful. I like the added video of the undercarriage of the work done. helpful. I like the added video of the undercarriage of the work done. More

I have always experienced good service at this dealership. The service advisors listen to my needs and have taken care of all my problems. I feel very comfortable of using this dealership for all dealership. The service advisors listen to my needs and have taken care of all my problems. I feel very comfortable of using this dealership for all of my needs. More

Very good response to my problem. Immediate fix of a dead battery. Brought the new one to my house and installed it, making sure the truck would start. Immediate fix of a dead battery. Brought the new one to my house and installed it, making sure the truck would start. More

The emails from GMC are super friendly, and that is not the experience I have had when I call. They are honestly just cold and couldn't (wouldn't?) tell me about the anticipated length of my service, whet the experience I have had when I call. They are honestly just cold and couldn't (wouldn't?) tell me about the anticipated length of my service, whether or not I can have a courtesy car, etc. The link my 'service provider' gave me to track the work had no updates. It said service had not started the entire time. Also, for a safety recall, I think you could thank me for taking the time? or apologize for the inconvenience? or wash it for me? none of that. My sense was that I was an inconvenience to your dealership. The more I think about it, it is another reason I will never buy a car from AutoNation again, and probably not a GMC vehicle at all. This is not the first or the second poor experience we have had with dealership customer service. In contrast, I have had excellent customer service experiences with the Schomp dealership in town. More

We bought a new Encore GX in June and returned in July for an instruction review of the systems. Our salesman was not there but Mr. Daniel Bernhardt came to our rescue. Even thou we did not buy the car fr for an instruction review of the systems. Our salesman was not there but Mr. Daniel Bernhardt came to our rescue. Even thou we did not buy the car from Daniel- he gave us his upmost time and attention to every question and then some. We do not hesitate to recommend Daniel Bernhardt to any and all who want a professional, knowledgeable and respectful salesman. We will definitely go to him for all our automobile needs. Thank you Daniel ! More

This is the second time I have come to pick up my truck and Larry has made me stand there and wait before talking to me at all while he enters paperwork into the computer. Larry needs to be taught what cus and Larry has made me stand there and wait before talking to me at all while he enters paperwork into the computer. Larry needs to be taught what customer service is. More

The service department did exactly what I needed. They were very professional and only recommended what was needed They were very professional and only recommended what was needed More