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AutoNation Buick GMC Laurel - Service Center

Laurel, MD

3.6
103 Reviews

103 Reviews of AutoNation Buick GMC Laurel - Service Center

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September 20, 2022

Great service from all departments! I will continue to go back for service. Great job! More

by christanwallace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The whole Buick service team and Travis.
Sep 24, 2022 -

AutoNation Buick GMC Laurel responded

Hi Christanwallace, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!

September 19, 2022

The service was done professionally, efficiently and the waiting time for my vehicle was acceptable. More

by bobeavc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Sep 23, 2022 -

AutoNation Buick GMC Laurel responded

We are pleased to hear you had such a positive experience with us, Bobeavc! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 08, 2022

I get all of my repairs done at AutoNation for my GMC Terrain 2018. The service is excellent. Moses my service advisor is excellent and he gets a 10 from me every time . He cares about his customers and More

by bebrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moses
Sep 13, 2022 -

AutoNation Buick GMC Laurel responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

Sep 13, 2022 -

bebrown responded

I get all of my repairs done at AutoNation for my GMC Terrain 2018. The service is excellent. Moses my service advisor is excellent and he gets a 10 from me every time . He cares about his customers and it shows.

Sep 13, 2022 -

bebrown responded

Excellent service from AutoNation in Laurel, MD. My Service Advisor was excellent and I gave him a rating of a 10. His name Mosies.

August 29, 2022

I bought a car in April and I had nothing but trouble with it. The dealer has had the car about the same of amount time as I’ve had it. Put a new engine in it and 30 minutes after leaving I had a engine More

by Gene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt
Sep 03, 2022 -

AutoNation Buick GMC Laurel responded

Hi Gene, we are deeply disappointed by your experience at AutoNation Buick GMC Laurel. Please call our General Manager at (301) 263-6380 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

August 29, 2022

The staff/advisor is friendly and very efficient in meeting my expectations. I always wait for my car to be serviced and my car is completed on time. The facility is clean and comfortable. More

by cynthialogan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moises Castillo-DI
Sep 03, 2022 -

AutoNation Buick GMC Laurel responded

Hello, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!

August 18, 2022

great service and great service adviser. the work was done on time as promised , thank you More

by treichelstephen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
moises
Aug 18, 2022 -

treichelstephen responded

great service and great service adviser

Aug 18, 2022 -

treichelstephen responded

thank you

August 16, 2022

I scheduled service due to an engine alert. I called to schedule and also went on-line to schedule an appointment. Both were easy to do. The wait was not long at all. Once completed, I recei More

by mjswint
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moises
Aug 19, 2022 -

AutoNation Buick GMC Laurel responded

Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.

August 13, 2022

Moises is an excellent service advisor. He gets an A+ in my book every time! More

by SweetLisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moises Castillo-Di
Aug 17, 2022 -

AutoNation Buick GMC Laurel responded

Hi Sweetlisa, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 28, 2022

Muy bueno y garantizado el trabajo y la parsonas muy amable y servicio muy puntual y perfecto y 100000000⁰00000000 garantizado More

by carlosmedrano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
La recaudación es muy amable la persona
Aug 03, 2022 -

AutoNation Buick GMC Laurel responded

¡Nos complace saber que tuviste una experiencia tan positiva con nosotros, Carlos! Siempre estamos aquí para brindar un servicio excepcional a un precio excelente. ¡Esperamos que nos considere nuevamente en el futuro!

July 28, 2022

Horrible dealership. From the purchasing experience to the service center, this is the worst dealership I have ever experienced. The buying process took over seven hours More

by aorens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Moses
Aug 01, 2022 -

AutoNation Buick GMC Laurel responded

Hi Aorens, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

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