AutoNation Buick GMC Laurel - Service Center

Wait time was excessive 7 am to 12:15 pm for basic winterizing. The staff was very courteous. Service advisor apologized for long wait time and offered me free oil change when due as show of good wil winterizing. The staff was very courteous. Service advisor apologized for long wait time and offered me free oil change when due as show of good will. More

I have purchased 3 Buicks in the past 10 years. Always purchasing the next best vehicles. Darryl is my sales person and he is the absolute best. Autonation Buick Laurel is where I go for my vehicle Always purchasing the next best vehicles. Darryl is my sales person and he is the absolute best. Autonation Buick Laurel is where I go for my vehicles. If you want professionalism, patience and understanding that is where you need to go. Thank you Autonation, you all are the best. More

This was my first time at the dealership was great! The service was done very timely and prices were fair. They were able to explain all services that will be required in the future. The service was done very timely and prices were fair. They were able to explain all services that will be required in the future. More

Great customer service, they are efficient Great experience from the mechanics to the cashier, and service reps. experience from the mechanics to the cashier, and service reps. More

My service was very professional and proficient. The service person was very attentive. Great service! The service person was very attentive. Great service! More

I must start off by saying I haven't been here since 2019 when I purchased my new Buick Enclave and swore I'd never be back. During previous visits my vehicle went in first a leaky sunroof and ended up with when I purchased my new Buick Enclave and swore I'd never be back. During previous visits my vehicle went in first a leaky sunroof and ended up with windshield, vanity mirror and aide pannel leaks accumulating over 4 inches of water. I ended up trading that vehicle in because of the water damage to the interior and dash. I brought my vehicle in for an engine light and my previous mechanic shop closed due to COVID19 hardships. This visit wasn't only successful but on time, efficient and thorough. I would certainly return again. Making, and changing an appointment was easy online and upon arrival mu vehicle was checked in and tended to asap. It's been a week and I have had no reason to bring the vehicle back except for scheduled maintenance 🙂 More

I made an appt for a recall part that evidently was not in stock. WHY? Did not get the service done, that the appt was for, waiting for a call back. The appt was a waste of my time and gas. in stock. WHY? Did not get the service done, that the appt was for, waiting for a call back. The appt was a waste of my time and gas. More

I should have known better than to come back again. After taking my car elsewhere for nearly two years, I decided to give them a try again. They had my vehicle for 3 days for an oil change and stabili After taking my car elsewhere for nearly two years, I decided to give them a try again. They had my vehicle for 3 days for an oil change and stabilitrak light. Mileage at time of drop off was the same as the mileage at time of pickup. I called Wednesday and all day Thursday to check the status of my car because I hadn't heard from anyone. I left message with my advisor and with the manager. No return call. Friday after calling first and being unable to reach anyone, I physically drove the rental car I had since Wednesday to ask about my vehicle after about 30 min of standing there, the advisor told me that they could not duplicate the problem because I didn't have gas and that they needed to get gas. So I had a rental car for 3 days and nobody could return my call to update me on the status of the car or tell me this?? I asked them to tell the mechanic to try to drive it one more time and asked if I should take it for gas... I also told them that I didn't realize it wasn't gas in it and the gas light hadn't come on. I was advised that they would tell them this, but this is not what occurred. When I got the car back, I had very little gas, however the gas light was not on and did not come on for my trip approximately 4 miles to the gas station-- so there was at least enough gas in the vehicle to drive it around the block to test the issue. When I left the car dealer, approximately 200 feet out of the parking lot, the problem occurred. The problem occurred at least 5 times in my trip from the dealer to the Gas station within 4 miles. Someone owes me for a 3 day rental!! There is no reason that i shouldn't have at least received a phone call stating we cannot test your car on the first day that I dropped it off. What makes matters worst is that I persistently called left messages for my advisor and the manager of the service department but nobody bothered to call me back. Don't waste your time, don't come here. I'll go back to taking the drive to GMC Koons in Clarksville! Then to make matters worst I ended up paying over $100 for an oil change that I had a coupon for $69.95... So an oil change with a rental car ended up costing about $300... Please listen... don't waste your time. You will regret it. More

The manager in the service center sucks. Horrible customer service & a nightmare for 3 months. Daniel Coy can hopefully turn this place around. Horrible customer service & a nightmare for 3 months. Daniel Coy can hopefully turn this place around. More