AutoNation Buick GMC Laurel - Service Center

This is about the service center not the actual dealership: I’m not sure where to start. I wouldn’t take my car to this place again to put air in my tires. I’m sure if it’s incompetence or just dealership: I’m not sure where to start. I wouldn’t take my car to this place again to put air in my tires. I’m sure if it’s incompetence or just plan laziness, maybe it’s both? I took my car here for a routine diagnostic check and the results took about a week to get back to me, once we figured out the problem I was told to bring my car back up and we would take the steps to remedy my problem, which included getting an estimate. That took two weeks and I had to keep calling back to see if they forgot about me! My service advisor, kept telling me that he was the only person there and he was swamped with work, so he didn’t have the time to call my extended warranty company to make sure they would cover my issue. This is not a typo that took two weeks !!!!! And the only reason it didn’t take longer was because I had to go retrieve something from car and the guy that helped me track my car down. Said under his breath “I didn’t know this car was here” furthermore when we had to track down my keys from the site mechanic he had no idea why my car was there !!! From that point that particular service no longer handled my account, the new guy wasn’t all bad, but he still didn’t deliver too many results and I caught him on multiple occasions giving me incorrect information and just not doing his job. For example he let me know that he had reached out to my extended warranty company and “no one answered and got back to him” I called my extended warranty company and found out that he didn’t call. It came to a point where the only thing that needed to be done was for the dealership to call and confirm the part I needed with the extended warranty company so that they could order it !!! Guess what?? That took at least a week and the only reason it happened because I had to take off work and physically walk into the dealership and ask for a manager and the manager handled it in less than 15min!!! Smh. We had to wait about two-three weeks for the part to come in but that’s not on the dealership, but when my part finally came in you think they would put a priority on my car since it’s been two months at this point, but nope! I had to call this place everyday for an update on my car because my new service advisor just stopped giving my updates! I’m guessing he was annoyed with me, but I’m not sure. I can’t count the amount of times he told me he would call me back or update me and didn’t. I stopped trying to keep up. I called up one day after the part arrived and they let me know when that my car would possibly start getting worked on, don’t you know this guy told me I need to have more patience!! At that point I had to remind him that they had my car for about ten weeks, and he had no right to tell me that I had to be patient. And I let him know that I’d be calling them tomorrow to check the status of my car. So I decided to start writing this post after about 10 weeks of not having my car just to keep track of things and so I wouldn’t leave anything out. Let’s call it a log. I also left out they do not have loaner cars !!!! Don’t come to this place, in general, but definitely don’t expect to get a loaner. I will say the 2nd service advisor I worked with was better than the first. I think he tried his best, but at times he too didn’t do what he said he would do. In the end he seemed like he was doing his best to accommodate me, but I’m not sure if it was because I was being annoying or if he really cared. I still wouldn’t come here again, but not all the staff members are useless. More

Took forever for them to honor their extended warranty. Had to call GM Warranty company to get anything done. Service department never responds during that time. Also, did not fill the fluid for the cooli Had to call GM Warranty company to get anything done. Service department never responds during that time. Also, did not fill the fluid for the cooling system, so I lost heat in the car. I used to get excellent service, but it has gone downhill. More

I have always had a pleasant experience when I visit AutoNation Buick GMC Laurel. Tobias is the service person who waits on me and he is great. He always remembers to ask if I have coupons which I lik AutoNation Buick GMC Laurel. Tobias is the service person who waits on me and he is great. He always remembers to ask if I have coupons which I like because I do sometimes forget. More

I have bought vehicles in past as Fox ChevroletsI have now a Buick Verano a good model for us now a Buick Verano a good model for us More

The GMC service Mgr, Mike was very good and attentive he called me at every stage of the repair process. However The shuttle driver sitting 15 feet from me and the service manager doing nothing but playing called me at every stage of the repair process. However The shuttle driver sitting 15 feet from me and the service manager doing nothing but playing with his phone totally ignored our repeated request for a ride home. After 20 minutes I went to the General Manager to complain. I asked him "Is the face of your business, Is this how you treat your customers" You advertised free shuttle service." I could also feel Mike's frustration with this guy. The General Manager resolved the situation by having one of the Chevy service managers take me home. I was so angry when i left. I don"t know if I will return. Management needs to step up. This is suppose to be a SERVICE CENTER. More

They were able to get a cover that came off the back covered under my warranty covered under my warranty More

Tobias was excellent. My service appointment was completed in less than an hour with very satisfactory results. My service appointment was completed in less than an hour with very satisfactory results. More

Everyone I encountered during my visit was efficient. From the scheduler, the mechanics and especially the Service Consultant, Tobias Clark. He treated me as a valued customer, showed genuine interest in From the scheduler, the mechanics and especially the Service Consultant, Tobias Clark. He treated me as a valued customer, showed genuine interest in assisting me and guided me through my service interaction by explaining what had to be done in layman's terms along with the expected wait time and cost. Tobias handled my issue professionally and provided a solution with a favorable outcome. More

Very poor customer service. The service advisor did not answer his phone and did not return calls for 3 days. I called the service manager to complain and, of course, he did n The service advisor did not answer his phone and did not return calls for 3 days. I called the service manager to complain and, of course, he did not answer his phone, nor did he return my call, but the service advisor did finally return my call, and 2 days later, my car was finished. It took 5 days to complete a repair that should have been done in one. More