AutoNation Buick GMC Laurel - Service Center

This is a rating of the on line service scheduling system, the service billing and follow up by the service manager. I scheduled online for an oil change and transmission fluid change, the online sys system, the service billing and follow up by the service manager. I scheduled online for an oil change and transmission fluid change, the online system quoted me approx $38.00 for the oil change and $137.00 for the transmission service. After completion of my service the bill presented to me was $482.96 THAT IS $308.00 MORE THAN I WAS QUOTED ON LINE. I will take responsibility for not pitching a fit at checkout, I knew the bill was high but was unsure by how much, MY MISTAKE. I called the next day and spoke to the service manager, who I will not name here, and he told me he would speak to their accountant, who was in a meeting at the time and get back to me later that day, he also indicated that the dealership would do “something” to remedy the difference between the quoted and billed pricie for the service After not hearing from the service manager the afternoon of the following day I called and left a message asking him to call me regarding the resolution of quote and billing discrepancy. I has now been 3 days since our conversartion and I stil have not heard back from the service manager, I guess he thinks if he ignores me I will go away, but I have other avenues to persue. More

I have been a customer for almost 10 years, and have not been disappointed. They do everything possible to help. been disappointed. They do everything possible to help. More

I am a widowed mother of 2. I need my vehicle working. I rely on service and accommodation. They were late with my service, negligent in communication and did not help to addres I need my vehicle working. I rely on service and accommodation. They were late with my service, negligent in communication and did not help to address nor give me insight on the grinding noise coming from my brakes. For these reasons I cannot recommend to other solo mothers nor my widow community whom need reliable resources in navigating this already challenging life. More

While my car was in the shop, Scott was very helpful and thorough with everything especially when going through the dealership's additional service recommendations. He kept me in the loop every step of the thorough with everything especially when going through the dealership's additional service recommendations. He kept me in the loop every step of the way prior to proceeding with any repairs or servicing the car. Good customer service and professional. More

Great staff great service great staff great service great staff great service great staff great customer service staff great service great staff great customer service More

Service representative was helpful and efficient. He also remained pleasant and patient knowing that I was already frustrated because of the car. That was well appreciated. He also remained pleasant and patient knowing that I was already frustrated because of the car. That was well appreciated. More

Overall the experience was average due to a few concerns: 1. Actual charge versus the quote. 2. Timeliness of communication 1. Actual charge versus the quote. 2. Timeliness of communication More

The service personnel are quite busy and communication with me and with the parts department was lacking. However, they honored the GM Bulletin on my Buick Encore's Turbo problem, so the repair was free with me and with the parts department was lacking. However, they honored the GM Bulletin on my Buick Encore's Turbo problem, so the repair was free and that helped me deal with not having my car for 4 days. More

This is about the service center not the actual dealership: I’m not sure where to start. I wouldn’t take my car to this place again to put air in my tires. I’m sure if it’s incompetence or just dealership: I’m not sure where to start. I wouldn’t take my car to this place again to put air in my tires. I’m sure if it’s incompetence or just plan laziness, maybe it’s both? I took my car here for a routine diagnostic check and the results took about a week to get back to me, once we figured out the problem I was told to bring my car back up and we would take the steps to remedy my problem, which included getting an estimate. That took two weeks and I had to keep calling back to see if they forgot about me! My service advisor, kept telling me that he was the only person there and he was swamped with work, so he didn’t have the time to call my extended warranty company to make sure they would cover my issue. This is not a typo that took two weeks !!!!! And the only reason it didn’t take longer was because I had to go retrieve something from car and the guy that helped me track my car down. Said under his breath “I didn’t know this car was here” furthermore when we had to track down my keys from the site mechanic he had no idea why my car was there !!! From that point that particular service no longer handled my account, the new guy wasn’t all bad, but he still didn’t deliver too many results and I caught him on multiple occasions giving me incorrect information and just not doing his job. For example he let me know that he had reached out to my extended warranty company and “no one answered and got back to him” I called my extended warranty company and found out that he didn’t call. It came to a point where the only thing that needed to be done was for the dealership to call and confirm the part I needed with the extended warranty company so that they could order it !!! Guess what?? That took at least a week and the only reason it happened because I had to take off work and physically walk into the dealership and ask for a manager and the manager handled it in less than 15min!!! Smh. We had to wait about two-three weeks for the part to come in but that’s not on the dealership, but when my part finally came in you think they would put a priority on my car since it’s been two months at this point, but nope! I had to call this place everyday for an update on my car because my new service advisor just stopped giving my updates! I’m guessing he was annoyed with me, but I’m not sure. I can’t count the amount of times he told me he would call me back or update me and didn’t. I stopped trying to keep up. I called up one day after the part arrived and they let me know when that my car would possibly start getting worked on, don’t you know this guy told me I need to have more patience!! At that point I had to remind him that they had my car for about ten weeks, and he had no right to tell me that I had to be patient. And I let him know that I’d be calling them tomorrow to check the status of my car. So I decided to start writing this post after about 10 weeks of not having my car just to keep track of things and so I wouldn’t leave anything out. Let’s call it a log. I also left out they do not have loaner cars !!!! Don’t come to this place, in general, but definitely don’t expect to get a loaner. I will say the 2nd service advisor I worked with was better than the first. I think he tried his best, but at times he too didn’t do what he said he would do. In the end he seemed like he was doing his best to accommodate me, but I’m not sure if it was because I was being annoying or if he really cared. I still wouldn’t come here again, but not all the staff members are useless. More

Took forever for them to honor their extended warranty. Had to call GM Warranty company to get anything done. Service department never responds during that time. Also, did not fill the fluid for the cooli Had to call GM Warranty company to get anything done. Service department never responds during that time. Also, did not fill the fluid for the cooling system, so I lost heat in the car. I used to get excellent service, but it has gone downhill. More