AutoNation Buick GMC Laurel - Service Center

HORRIBLE SERVICE- DON'T WASTE YOUR MONEY HERE BEWARE: I WISH I COULD GIVE ZERO STARS. THIS SERVICE DEPARTMENT IS BY FAR THE WORST ONE I HAVE EVER BEEN TO. THEY DO NOT KNOW WHAT CUSTOMER SERVICE IS BEWARE: I WISH I COULD GIVE ZERO STARS. THIS SERVICE DEPARTMENT IS BY FAR THE WORST ONE I HAVE EVER BEEN TO. THEY DO NOT KNOW WHAT CUSTOMER SERVICE IS. THEY DO NOT RETURN PHONE CALLS OR EVEN CALL YOU TO GIVE YOU UPDATES ON THE STATUS OF YOUR VEHICLE, WHEN YOU DO CALL TO INQUIRE YOU GET PLACED ON HOLD FOR 30+ MINUTES. TAKE YOUR BUSINESS ELSEWHERE! OVERPRICED AND THE TECH HAD NO IDEA HOW TO FIX MY CAR. I WILL NEVER BE RETURNING. More

Wonderful customer service Car serviced November 9, 2018. Excellent service from intake to service to check out. Recommend highly. Manager even helped me find car keys long lost Car serviced November 9, 2018. Excellent service from intake to service to check out. Recommend highly. Manager even helped me find car keys long lost under the front seat. More

Liars and very unprofessional thieves Please if you need repair on your vehicle stay away from this place. I promise you when you go too fix one problem you will come out with 4 problems t Please if you need repair on your vehicle stay away from this place. I promise you when you go too fix one problem you will come out with 4 problems that you never had on your vehicle. I came here for a diagnostic stayed for 6 hours from 10:15am- 4pm. Nia the lady that works there charged me $500 in total to do a diagnostic, clean my throttle and reprogram. She didn't explain anything to me but asked me to pay before my vehicle was finish. When I got my vehicle the engine was shacking so bad while driving found out the thing that the timing belt goes around was not put back on properly. I called the shop and told them when I went to get gas and turned the vehicle off the car wouldn't start and nia had the nerves to ask me to come back and leave it for a whole day. What was the point in me coming to get a diagnostic in the first place and then charge me for not fixing my GMC. I work hard for my money if you knew they didn't know what was wrong with my vehicle and claim that the problem is cleaning of the throttle body will solve the problem the then be honest and say we don't know and let me take my car and money else where. I'm starting to believe the shop kept my car for 6 hours to steal parts off my vehicle More