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AutoNation Buick GMC Laurel - Service Center
Laurel, MD
103 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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103 Reviews of AutoNation Buick GMC Laurel - Service Center
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February 26, 2022
Service Department is very accommodating. I had an appointment for a oil change and it turned out that I needed brake work. They were able to complete the work same day and gave me a 15% disc I had an appointment for a oil change and it turned out that I needed brake work. They were able to complete the work same day and gave me a 15% discount due to a in house glitch that required me to wait longer than expected. More
by SweetLisa
Employees Worked With
Moises, Kevin Zepeda
February 22, 2022
The Service rep was very helpful. The GMC department was clean and orderly. I consider the service top notch. The service that was provided was fully explained. They even saved me som The GMC department was clean and orderly. I consider the service top notch. The service that was provided was fully explained. They even saved me some dollars. More
by kjgreenex6
Employees Worked With
Not sure, he say he was the manager.
February 12, 2022
My first time at Auto nation and it was in the COVID-19 delima. My expectations was not met it was in the winter months I was looking to be greated by a member of Auto nation however when I went inside I w delima. My expectations was not met it was in the winter months I was looking to be greated by a member of Auto nation however when I went inside I was immediately taken care of eaven assisted with finding the right document to get things going the service was timely the attendant was pleasant all in all I was very satisfied with the service thank you Auto Nation. More
by Me
Employees Worked With
I can't remember his name I'll have to get the paperwork to get his name
January 26, 2022
AutoNation's service reps did a great job making me special for my first visit. Informed me in a timely manner on the necessary repairs, and called me when things were completed. The porter driver was special for my first visit. Informed me in a timely manner on the necessary repairs, and called me when things were completed. The porter driver was friendly and efficient. More
by rhes97
Employees Worked With
Moses, Rick
November 07, 2020
Horrible communication, un-empathetic workers. My check engine light came on & they just refreshed to turn the light off, rather than finding the true problem. They had my vehicle for weeks and never found engine light came on & they just refreshed to turn the light off, rather than finding the true problem. They had my vehicle for weeks and never found or fixed the problem. More
by Nat B
Employees Worked With
David, Jesse
May 06, 2019
When you buy an $85,000 SUV brand new wouldn’t you expect yo My wife and I bought a 2016 Yukon Dinali XL which Dickard for I think right around $85,000. This is the top-of-the-line trim package so it came w My wife and I bought a 2016 Yukon Dinali XL which Dickard for I think right around $85,000. This is the top-of-the-line trim package so it came with all the bells and whistle‘s including LED taillights. Well my tail lights on the rear passenger side stopped working the service department tells me will cost me $1000 repair to replace the LED lights that it came with from the factory. So we all know LED lights are supposed to last year’s and years and years way longer than any traditional lightbulb why is it my 1996 Toyota T 100 still has the original working lightbulbs in it this vehicle is three years and five months old since we bought it brand new off again and the LED lights are not working and stead of being a simple Bob for three dollars at an auto parts store GM decided to put in $1000 LED assembly which the so we all know LED lights are supposed to last years and years and years way longer than any traditional lightbulb why is it my 1996 Toyota T 100 still has the original working light bobs in at this vehicle is three years and five months old since we bought it brand new off again and the LED lights are not working and stead of being a simple Bob for three dollars at an auto parts store GM decided to put in $1000 LED assembly which the cheapest you could even find online is around $500 for aftermarket most likely. I am completely disappointed in the quality of lights that they would install and this American made vehicle there’s no way in xxxx an LED assembly should cost $1000 and there’s no way in xxxx an LED assembly should go by bad after just such few hours of use. I waited to write this review and hopes that GM would contact me an offer to fix this where is zero out-of-pocket costs they have yet to do so so I’m going to leave a one star review everywhere I can as often as I can this is totally ridiculous to have a customer have to pay up $1000 for just one set of lights on one corner of the vehicle and again after only three years of owning this. I waited to write this review in hopes that GM would contact me and offer to fix this what is zero out-of-pocket costs they have yet to do so so I’m going to leave a one star review everywhere I can as often as I can this is totally ridiculous to have a customer have to pay up $1000 for just one set of lights on one corner of the vehicle and again after only three years of owning this. More
by ScottyBoy
Employees Worked With
Rich, and service manager
January 04, 2019
Very unprofessional and POOR SERVICE I am not happy or pleased with the service my husband and I have received. Our truck has had issues for a year now and accrued new damages, interior a I am not happy or pleased with the service my husband and I have received. Our truck has had issues for a year now and accrued new damages, interior and exterior, from their "Body Shop". When we asked their Manager about fixing the damages they stated there is nothing they can do with no effort made. I purchased this truck BRAND NEW in 2017 and it is still under warranty. I even went as far to contact GMC's corporate office. They do NOT practice proper work ethics and no integrity with the customers when issues arise with the vehicles. More
by decamp
Employees Worked With
General Manager and Service Manager
